Title: Error: account token is missing Last modified: June 7, 2020 --- # Error: account token is missing * Resolved [lhfarris](https://wordpress.org/support/users/lhfarris/) * (@lhfarris) * [6 years ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/) * New to SiteKit and cannot get Analytics to connect. I go through each step and repeatedly get “Error: account token is missing” every time I try to activate Analytics. I have tried: private browser tab, clearing cache, disabling popup blocker, deactivating plugin, reactivating plugin, deleting plugin and reinstalling. Nothing has worked and I’ve tried several times the last couple days. I don’t know what to do! I’m running one of the standard themes (Bento). Please help! Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [6 years ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-12953356) * [@lhfarris](https://wordpress.org/support/users/lhfarris/) Many thanks for reporting. We are looking into similar reports of this at present, you can find out more [here](https://github.com/google/site-kit-wp/issues/1632). * While we are investigating can you inform me of the following: 1. Are you a new user to Google Analytics, and if so did you use the plugin to create your Analytics account? 2. Can you share your [Site Health information](https://i.imgur.com/Rtkmsba.png)? If you’d like to share privately you can use [this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/edit). * Thread Starter [lhfarris](https://wordpress.org/support/users/lhfarris/) * (@lhfarris) * [6 years ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-12957490) * 1. yes and yes 2. says site health is good; no critical issues. I copied site info to clipboard. Not sure if this is the format you need * ``` ### wp-core ### version: 5.4.1 site_language: en_US user_language: en_US timezone: +00:00 permalink: /%postname%/ https_status: true user_registration: 1 default_comment_status: open multisite: false user_count: 47 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home1/aisfora3/public_html wordpress_size: loading... uploads_path: /home1/aisfora3/public_html/wp-content/uploads uploads_size: loading... themes_path: /home1/aisfora3/public_html/wp-content/themes themes_size: loading... plugins_path: /home1/aisfora3/public_html/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: Bento (bento) version: 2.4 author: Satori Studio author_website: http://satoristudio.net/ parent_theme: none theme_features: title-tag, post-thumbnails, automatic-feed-links, customize-selective-refresh-widgets, post-formats, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-slider, custom-logo, custom-background, menus, widgets theme_path: /home1/aisfora3/public_html/wp-content/themes/bento ### wp-themes-inactive (1) ### Twenty Seventeen: version: 2.3, author: the WordPress team ### wp-mu-plugins (3) ### Endurance Browser Cache: version: 0.4, author: Mike Hansen Endurance Page Cache: version: 2.0, author: Mike Hansen SSO: version: 0.3, author: Garth Mortensen, Mike Hansen ### wp-plugins-active (10) ### Akismet Anti-Spam: version: 4.1.6, author: Automattic Insert Headers and Footers: version: 1.4.5, author: WPBeginner Jetpack by WordPress.com: version: 8.6.1, author: Automattic MOJO Marketplace: version: 1.5.4, author: Mike Hansen OptinMonster API: version: 1.9.8, author: OptinMonster Team Page Builder by SiteOrigin: version: 2.11.0, author: SiteOrigin Pin It Button On Image Hover And Post: version: 2.7.7, author: Weblizar Site Kit by Google: version: 1.9.0, author: Google SiteOrigin Widgets Bundle: version: 1.17.0, author: SiteOrigin WPForms Lite: version: 1.6.0.2, author: WPForms ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1650 imagemagick_version: ImageMagick 6.7.2-7 2017-03-22 Q16 http://www.imagemagick.org imagick_limits: imagick::RESOURCETYPE_AREA: 14 GB imagick::RESOURCETYPE_DISK: -1 imagick::RESOURCETYPE_FILE: 12288 imagick::RESOURCETYPE_MAP: 48 MB imagick::RESOURCETYPE_MEMORY: 48 MB imagick::RESOURCETYPE_THREAD: not available gd_version: bundled (2.1.0 compatible) ghostscript_version: 8.71 ### wp-server ### server_architecture: Linux 4.14.146-225.ELK.el6.x86_64 x86_64 httpd_software: Apache php_version: 7.3.18 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_size: 256M php_post_max_size: 260M curl_version: 7.70.0 OpenSSL/1.1.1g suhosin: false imagick_availability: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.6.41-84.1 client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home1/aisfora3/public_html/wp-content WP_PLUGIN_DIR: /home1/aisfora3/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### jetpack ### site_id: 124666914 ssl_cert: No time_diff: undefined version_option: 8.6.1:1591157399 old_version: 8.6:1591113966 public: Private master_user: #1 laurenfarris@aol.com (laurenfarris@aol.com) current_user: #1 laurenfarris@aol.com (laurenfarris@aol.com) tokens_set: Blog User blog_token: QfYxFPRxhr2j2FmUEIlwGDuwGLh4Ipf* user_token: Qzjopz0dJVW5aP(!0A$avn4NWK9j3dwW version: 8.6.1 jp_plugin_dir: /home1/aisfora3/public_html/wp-content/plugins/jetpack/ plan: free HTTP_HOST: www.aisforallergy.com SERVER_PORT: 443 HTTPS: on HTTP_X_FORWARDED_FOR: 65.188.202.49 HTTP_X_REAL_IP: 65.188.202.49 REMOTE_ADDR: 65.188.202.49 protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/www.aisforallergy.com","siteurl":"https:\/\/www.aisforallergy.com","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### wpforms ### version: 1.6.0.2 license: false lite: May 28, 2020 @ 1:08am total_forms: 1 total_entries: undefined ### google-site-kit ### version: 1.9.0 php_version: 7.3.18 wp_version: 5.4.1 reference_url: https://www.aisforallergy.com amp_mode: no site_status: connected-site user_status: authenticated active_modules: site-verification, search-console, adsense, analytics required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/adsense.readonly: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ search_console_property: https://www.aisforallergy.com/ adsense_account_id: pub-306••••••••••••• adsense_client_id: ca-pub-306••••••••••••• adsense_account_status: graylisted adsense_use_snippet: yes analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes ``` * [Renee Johnson](https://wordpress.org/support/users/reneesoffice/) * (@reneesoffice) * [6 years ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-12963236) * [@lhfarris](https://wordpress.org/support/users/lhfarris/) thanks for the details! We’re investigating this issue currently, so we’ll update your topic soon as we know more. Thanks for your patience as we work to get this resolved. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-13094644) * [@lhfarris](https://wordpress.org/support/users/lhfarris/) We’ve made some changes to the way the Analytics module works. You can find out more at the GitHub issue below: [https://github.com/google/site-kit-wp/issues/1632](https://github.com/google/site-kit-wp/issues/1632) * Can you attempt setup once more and inform us whether you’re able to successfully connect the Analytics module? * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 11 months ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-13127762) * [@lhfarris](https://wordpress.org/support/users/lhfarris/) Since we have not heard from you, this topic will be marked as resolved. Please feel free to open a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you additional concerns. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error: account token is missing’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 5 replies * 4 participants * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/error-account-token-is-missing-2/#post-13127762) * Status: resolved