Title: Error account status
Last modified: October 11, 2023

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# Error account status

 *  Resolved [mountbest](https://wordpress.org/support/users/mountbest/)
 * (@mountbest)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/)
 * I see the red ! in the AntiSpam dash and when I go to settings I see the message:
 * Notifications: Oct 11 2023 00:47:25: Error occurred while checking account status.
   cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received
 * All protections were listed with red x as not active.
 * I re-entered access key and protections now report as restored, but the above
   notice persists in Anti-Spam plugin settings.
    -  This topic was modified 2 years, 8 months ago by [mountbest](https://wordpress.org/support/users/mountbest/).
    -  This topic was modified 2 years, 8 months ago by [mountbest](https://wordpress.org/support/users/mountbest/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-account-status%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/#post-17114931)
 * Hello [@mountbest](https://wordpress.org/support/users/mountbest/).
 * Please do the following:
   1) WordPress Admin Page → Settings → Anti-Spam by CleanTalk
   → Advanced settings → change the “Use WordPress HTTP API” option → Save Changes.
   2) Click “Synchrinize with Cloud” in the plugin settings, wait until the rotating
   icon disappears and refresh the page.
 * If this does not help:
   3) Set the “Use WordPress HTTP API” option back.4) Check
   if our IPs are available from your webserver: [https://cleantalk.org/help/cleantalk-servers-ip-addresses](https://cleantalk.org/help/cleantalk-servers-ip-addresses)(
   points 1 and 3).5) Check if CURL support and allow_url_fopen (in php.ini) options
   are available and enabled on your webserver. You can ask about this your webmaster
   or your hosting provider.
 *  Thread Starter [mountbest](https://wordpress.org/support/users/mountbest/)
 * (@mountbest)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/#post-17115566)
 * 1+2 worked after I refreshed the settings page. Notification disappeared. I set
   the “Use WordPress HTTP API” option back and there is no notification.
    -  This reply was modified 2 years, 8 months ago by [mountbest](https://wordpress.org/support/users/mountbest/).
    -  This reply was modified 2 years, 8 months ago by [mountbest](https://wordpress.org/support/users/mountbest/).
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/#post-17115705)
 * Thank you.
 * If the issue recurs in the future and the recommendations do not help, please
   let us know.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/#post-17140904)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   thread as “resolved”.If you have any further questions, you can start a new thread
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error account status’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/error-account-status/#post-17140904)
 * Status: resolved