Title: ERROR
Last modified: October 3, 2017

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# ERROR

 *  [glowzar](https://wordpress.org/support/users/glowzar/)
 * (@glowzar)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-974/)
 * Ayuda… no anda.
 * Fatal error: Uncaught exception ‘MercadoPagoException’ with message ‘Failed to
   connect to api.mercadopago.com port 443: Connection timed out’ in /home/kq000257/
   public_html/wp-content/plugins/woo-mercado-pago-module/mercadopago/sdk/lib/mercadopago.
   php:879 Stack trace: #0 /home/kq000257/public_html/wp-content/plugins/woo-mercado-
   pago-module/mercadopago/sdk/lib/mercadopago.php(976): MPRestClient::exec(Array,‘
   2.2.15’) #1 /home/kq000257/public_html/wp-content/plugins/woo-mercado-pago-module/
   mercadopago-module.php(215): MPRestClient::get(Array, ‘2.2.15’) #2 /home/kq000257/
   public_html/wp-content/plugins/woo-mercado-pago-module/mercadopago/mercadopago-
   gateway.php(249): WC_WooMercadoPago_Module::get_categories() #3 /home/kq000257/
   public_html/wp-content/plugins/woo-mercado-pago-module/mercadopago/mercadopago-
   gateway.php(112): WC_WooMercadoPago_Gateway->init_form_fields() #4 /home/kq000257/
   public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.
   php(105): WC_WooMercadoPago_Gateway->__construct() #5 /home/kq0002 in /home/kq000257/
   public_html/wp-content/plugins/woo-mercado-pago-module/mercadopago/sdk/lib/mercadopago.
   php on line 879

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [ungranchico](https://wordpress.org/support/users/ungranchico/)
 * (@ungranchico)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-974/#post-9557177)
 * Same problem here! Any suggestions? Any solution?
 *  Thread Starter [glowzar](https://wordpress.org/support/users/glowzar/)
 * (@glowzar)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-974/#post-9557527)
 * I was able to verify that the problem only happens in a hosting service, when
   I moved to a different hosting, it didnt happen any more, and worked perfectly.
   
   The hosting that gives me the error is an Argentine based one named “donweb”.
   When I moved the full filesystem (theme, plugins and wordpress) + the database
   to US hosting “bluehost” the problem didn’t occur, checkout worked like a charm.
   I suggest to try on a different host. Let me know if you have any luck, I’m worried
   about this situation as this plugin is vital for selling on a few client websites.
 *  Thread Starter [glowzar](https://wordpress.org/support/users/glowzar/)
 * (@glowzar)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-974/#post-9557531)
 * When I complained to the hosting company about the issue they said that I have
   to check the credentials and told me “to contact mercadopago and ask for a .pem
   key file. ” I haven’t done that but will try to reach them tomorrow for this “.
   pem key” The strange thing is that I made all work without issues on bluehost,
   so not sure what the heck is going on, but I’m considering moving the site to
   bluehost.
 * I suspect it has to do with cheap hosting. I have another client in this problematic
   hosting and it also has problems with this plugin, while the other hosting, bluehost,
   is working without problems and actively selling.
    -  This reply was modified 8 years, 7 months ago by [glowzar](https://wordpress.org/support/users/glowzar/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘ERROR’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [glowzar](https://wordpress.org/support/users/glowzar/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/error-974/#post-9557531)
 * Status: not resolved