Title: error
Last modified: August 30, 2016

---

# error

 *  Resolved [admindeport](https://wordpress.org/support/users/admindeport/)
 * (@admindeport)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/error-624/)
 * Hello,
 * The plugin is showing errors with this topic: [http://themeforest.net/item/responsive-supermarket-online-theme-oswad/9001623](http://themeforest.net/item/responsive-supermarket-online-theme-oswad/9001623)
 * According to the developers tell me the problem is not the subject if not the
   plugin.
 * Thank You
 * [https://wordpress.org/plugins/wp-knowledgebase/](https://wordpress.org/plugins/wp-knowledgebase/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/error-624/#post-6329598)
 * Sorry I have no idea what you are requesting. Your post basically just tells 
   me you are having problems with the plugin on your theme. I would love to help
   you, but I need a lot more information. See below:
 * —
    When requesting support it is very helpful if you have already done some basic
   troubleshooting to isolate the error. This will help resolve your problem faster.
 * **First**, ensure you are running the latest version of the plugin and read the
   documentation.
 * **Second**, search the forum for similar threads and see if any of the proposed
   solutions work for you.
 * **Third**, to test what’s wrong, deactivate all your other plugins and switch
   to the default WordPress theme. If the problem persists, open a thread. If not,
   figure out which plugin is in conflict and open a thread mentioning both plugins.
   Or if it’s the theme then tell me, so that I can take a look and help you fix
   it.
 * **Finally**, if you decide to open a new thread please use this template:
 * > WordPress version:
   >  Plugin version: Link to my site:
   > I expected the plugin to do this:
   > Instead it did this:
   > Here’s what I’ve tried so far:
 * Please be patient and polite and I will help out as quickly as possible. Oh also
   I am in Western Australia so please be aware of time differences. Thanks! 🙂
 * ~Maeve

Viewing 1 replies (of 1 total)

The topic ‘error’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/error-624/#post-6329598)
 * Status: resolved