Error 500 without modification

  • Resolved manuelvita96

    (@manuelvita96)


    3 years, 5 months ago

    Hi, I have installed some months ago Hummingbird (the free version), I have always update to the latest version. Today I have recived a notification that my site is down. I have checked immediatly and see the 500 error. I can’t even open the dashboard so I have deleted Hummingbird plugin folder and the website is up now. The error log show hundreds message like this:
    PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 98304 bytes) in /home/***/public_html/***/wp-includes/wp-db.php on line 1999
    This error happened from days, but only today the plugin stop working.
    I have tried to reinstall again but I have the same error again and again. Nobody make changes on the website before the down. What is the problem?

    • This topic was modified 3 years, 5 months ago by manuelvita96.
    • This topic was modified 3 years, 5 months ago by manuelvita96.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 5 months ago

    I can add some information: I have other two sites hosted on same hosting with Hummingbird. Both sites are incredibly slow sometimes and checking resources they use a lot of Physical Memory. I think that last update broken everything because until past week there is no problem and the speed was great.

    Edit: I have tried to empty all caches on the other two website and Cloudflare return the error 524. Obviously it’s a problem with this plugin.

    • This reply was modified 3 years, 5 months ago by manuelvita96.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 5 months ago

    Hi @manuelvita96

    Sorry to hear you had this issue.

    Could you check if you are running on PHP 7.4, and increase the WordPress, PHP and memory limit following this link?
    https://premium.wpmudev.org/blog/increase-memory-limit/

    Once getting access to the dashboard, try a factory reset on Hummingbird > Settings

    Let us know the result you got,
    Best Regards
    Patrick Freitas

    Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 5 months ago

    Hi, I have doubled the memory limit to 2048 and now I can reset hummingbird. Seems resolved, I have reset on all three site and then I have cleaned the db. For now work everything

    Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 5 months ago

    Hi @wpmudevsupport12
    After 9 hours working normally now my site have error 503 and in the log this string repeated multiple times:
    PHP Fatal error: Out of memory (allocated 1518338048) (tried to allocate 585728 bytes) in /home/***/public_html/***/wp-includes/wp-db.php on line 1999
    It’s obvious that the plugin have some problem, because I have renamed the folder (I can’t access to administration due to the error) and now the error it’s gone. What should I do?

    One another site on same hosting I see this error repeated but the website is still online:
    [03-Nov-2020 11:42:50 UTC] PHP Warning: include(): Failed opening ‘/home/***/public_html/***/wp-content/plugins/hummingbird-performance/admin/views/minification/advanced-files-rows.php’ for inclusion (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home/***/public_html/***/wp-content/plugins/hummingbird-performance/admin/class-page.php on line 150
    [03-Nov-2020 11:42:50 UTC] PHP Warning: fopen(/home/***/public_html/***/wp-content/plugins/hummingbird-performance/wp-hummingbird.php): failed to open stream: No such file or directory in /home/***/public_html/***/wp-includes/functions.php on line 6027

    • This reply was modified 3 years, 5 months ago by manuelvita96.
    • This reply was modified 3 years, 5 months ago by manuelvita96.
    • This reply was modified 3 years, 5 months ago by manuelvita96.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 5 months ago

    Hi @manuelvita96

    Can you try to remove the wp-content > advanced-cache.php file, this should allow accessing the dashboard back.

    Once done, try to reinstall the plugin instead of only a reset.

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 5 months ago

    Hi @wpmudevsupport12
    I didn’t have any advanced-cache.php file. I have unistalled the plugin multiple times and get the error everytime

    Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 5 months ago

    Hi again @wpmudevsupport12 I have tried to remove all database entries with “wphb” and remove again everything, deleting the folder. But same as usual installing and activating the plugin generate 503 error. I think that lasts update broke this plugin and now I don’t know what to do. I have considered to make a subscription for my clients but I can’t make it work on my website, and this is a big problem.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 5 months ago

    Hi @manuelvita96

    My apologies for the delay.

    It seems we are not receiving any notification about your replies.

    I have other two sites hosted on same hosting with Hummingbird. Both sites are incredibly slow sometimes and checking resources they use a lot of Physical Memory.

    Could you run a plugin conflict test to check if any plugin is conflicting to Hummingbird?

    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    3 years, 4 months ago

    Hello @manuelvita96 ,

    We haven’t heard from you for a week now. Seems that you no longer need our assistance and you found the source of the problem.

    If not, don’t hesitate and re-open this ticket.

    kind regards,
    Kasia

    Thread Starter manuelvita96

    (@manuelvita96)

    3 years, 4 months ago

    Hi, I have checked but all other plugin have nothing to do with this. And mostly of my plugin are yours, so I think that the compatibility test are okay.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    3 years, 4 months ago

    Hi @manuelvita96,

    Sorry to hear the issue is ongoing. Just to be sure could we know how did you try increasing the memory? Sometimes the server doesn’t reflect the changes made via php.ini file.

    Could you please create a file called info.php in the root directory and add the following code:
    <?php phpinfo(); ?>

    Once added, you can call the above info.php file in the browser via:
    abc.com/info.php

    Where abc.com is supposed to be the URL of your website. Where you can check the value which is assigned for the term “memory_limit”.

    The above helps with figuring out the memory_limit of your server and to see whether the changes added to set 2048M actually got reflected or not.

    This should help in moving forward. Looking forward to your response.

    Kind Regards,
    Nithin

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 4 months ago

    Hi @manuelvita96

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved.

    However, feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 12 replies - 1 through 12 (of 12 total)
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