Support » Fixing WordPress » Error 500 when trying to update WordPress or any Plugins

  • For the last few months, I get ‘Error 500 – Internal Server Error’ every time I try to update WordPress or any of the Plugins. I have two sites and get the exact same error for both, I assume there is a problem with my hosting company. I believe the error started right after I upgraded to WordPress 3.5.

    I should add that everything else with WordPress seems to work just fine. I can post new posts or pages. I can even install new Plugins. I just cannot update WordPress or the existing Plugins.

    Any help would be greatly appreciated.

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  • Yup, the problem is likely with your hosting. Could be a php timeout error, memory error or any other number of things. Basically, you are having trouble running the update script.

    You need to have a good conversation with the tech support at your host. Depending on your host, they may or may not help you much so YMMV in this effort.

    One thing you may try, but I don’t hold much hope for it, just to get things going is to switch off all your plugins and change the themes to the default and then running the update. You can also try to update the plugins while they are all switched off (plugin update still works with deactivated plugins). If the update works, then you are having a problem with a plugin or theme (though I would be surprised, unless you have a really out-dated plugin or theme).

    I would be interested to know how things turn out, could just be something as simple as your host needing to clear the cache on your server.

Viewing 1 replies (of 1 total)
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