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Error 500 when trying to access dashboard (13 posts)

  1. clearchiro
    Member
    Posted 1 year ago #

    I am getting an Internal Server Error every time I try to access my dashboard. My website is loading fine, I just can't access the admin panel at all. I have tried from multiple computers. Any suggestions?

  2. janet4now
    still awesome :)
    Posted 1 year ago #

    Can you give a link to your site?

    and there is a lot of information here:
    http://codex.wordpress.org/Login_Trouble

  3. clearchiro
    Member
    Posted 1 year ago #

  4. janet4now
    still awesome :)
    Posted 1 year ago #

    Try using this link:

    http://clearchiro.com/wp-login.php

  5. clearchiro
    Member
    Posted 1 year ago #

    I tried that, it brings up the same error after I click "Login". I can see the admin bar at the top of my website because it's currently signed in, but whenever I try to access anything from it I get the error again.

  6. respectyoda
    Member
    Posted 1 year ago #

    Can you give specifics on the error? What is the error number? 500? 404?

  7. clearchiro
    Member
    Posted 1 year ago #

    500

  8. janet4now
    still awesome :)
    Posted 1 year ago #

    OK, try these:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes via FTP or SFTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

  9. respectyoda
    Member
    Posted 1 year ago #

    I see. Then there is a problem with the server somehow. We'll need more information. Can you check your error logs?

  10. respectyoda
    Member
    Posted 1 year ago #

    @Janet4now, if you have been paying attention, the OP cannot access the dashboard so thus, telling the OP to deactivate the plugins or switching themes is useless.

    @clearchiro, by the way, you can also enable WordPress's debug tool by accessing wp-config.php and changing this line of code below...

    define('WP_DEBUG', false);

    to...

    define('WP_DEBUG', true);

    Then try to access the dashboard so you can pinpoint exactly where the error is.

  11. A 500 error is a server error. To debug it properly, you will need to read the error messages in the server's error log file. You may need to ask your hosting service how to access this file, or to tell you what the issue is.

  12. clearchiro
    Member
    Posted 1 year ago #

    Thanks for all your help, it's working again now.

  13. respectyoda
    Member
    Posted 1 year ago #

    You are welcome! Excellent to hear!

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