Support » Plugin: Funnel Builder by CartFlows - Create High Converting Sales Funnels For WordPress » Error 500 when I would like to update the Thank you page

  • Hello,

    I am having an error 500 when I would like to update the Thank you page. I have experience no problem with the Cart page.

    I also checked and the most common error: mbstring is allowed on cPanel.

    If you have some time could you look at it? My thank you page currently have Lorem ipsum sentences.

    Thank you in advance.

    • This topic was modified 3 weeks, 3 days ago by zsuzsifulop.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello,

    Thank you for getting in touch with us!

    In order to help you, we may need some more information on the exact issue and the error message.

    Can you please provide the following information?
    – Which page builder plugin you are using?
    – Is there any error message on the page or on the console tab of the browser while updating the thank you page?
    – Is there any cache plugin or server-side cache enabled? If yes, then please try clearing and then disabling it once.
    – Is there any firewall plugin installed on the website?

    The 500 error refers to a server-side error that may cause due to several reasons. Here is one article which will give you more information and possible ways to fix it.

    I am looking forward to hearing from you.

    Thread Starter zsuzsifulop

    (@zsuzsifulop)

    Hello,

    I use WordPress. I have a few error, but it says nothing, some json which comes back from the server, but no information in it about the issue.

    I have turn off the cache plugin and nothing changed. No firewall plugin was enabled also for the testing. I have read the article, did not found the solution there. 🙁

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @zsuzsifulop

    Thank you for sharing more information.

    To investigate more, we need more information. Can you please open a technical support ticket from our website so that one of our developers will help you with it.

    Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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