Error 500 when I try to Edit a product

  • Resolved testerm

    (@testerm)


    2 years, 6 months ago

    When editing a woo-commerce product I get an internal server error. The website works fine, just cannot update the products.

    Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at ****** to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
Viewing 4 replies - 1 through 4 (of 4 total)
  • MayKato

    (@maykato)

    2 years, 6 months ago

    Hello,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter testerm

    (@testerm)

    2 years, 6 months ago

    Did that and it still was happening. Seems to be on only 4 of my items, the rest of them work fine.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    2 years, 6 months ago

    Hi @testerm!

    This is a fairly common, but generic error that doesn’t tell us much about the actual issue or where it is coming from.

    We do, however, have some official documentation around this error, and how to go about debugging it here:

    https://docs.woocommerce.com/document/debug-info-internal-server-500-error/

    Please do work through that as a first step, and see how it goes, then come back and let us know.

    Cheers!

    MayKato

    (@maykato)

    2 years, 6 months ago

    Hi @testerm

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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