Support » Plugin: uCare - Support Ticket System & HelpDesk » Error 500 when active

  • Resolved TheDream18

    (@oanhtran1804)


    The plugin given error 500 when active. I when to cpanel delete plugin, web work back right the time

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author smartcat

    (@smartcat)

    Hi there,

    Can you tell me when the error shows ? is it when you activate the plugin right away ?

    also, who is your hosting provider ?
    what version of PHP are you using ?
    and do you have errors showing up in the error log ?

    Thank you!

    Thread Starter TheDream18

    (@oanhtran1804)

    Hi,

    I tested 2 time. Active then give HTML error 500 right away. Can you test it on your test domain

    hosting provider Godady
    PHP 5.6
    I don’t know how to chek error log

    Thanks

    hi there @smartcat, could you visit your Juno theme support thread?
    we are waiting for your reply there…. thanks as always.

    Plugin Author smartcat

    (@smartcat)

    thank you for the feedback @oanhtran1804

    We tested this on 3 different domains, aside from local machines. I wonder if there’s a conflict with some other plugin you may have. ( not sure, just guessing ). The error log should show what the exact error is. If you want to investigate further, here’s how to see the error log in godaddy.

    https://ca.godaddy.com/help/working-with-error-logs-1197

    Test site: https://ucaresupport.com/support/

    Thread Starter TheDream18

    (@oanhtran1804)

    Thank for your invest time.
    I tested one by one and find this issue when i active dokan plugin (free on wordpress):

    Fatal error: Call to a member function get() on null in /home/mydata-website/public_html/wp-includes/query.php on line 28

    P/S: this error only happen when install your plugin. Normaly dokan work fine and not appear any error

    By the way, may i know:
    1) where is my ticket created page?
    2) what is shortcode of “create new ticket” to enter anywhere?

    Thanks

    • This reply was modified 3 years, 11 months ago by TheDream18.
    • This reply was modified 3 years, 11 months ago by TheDream18.
    Plugin Author smartcat

    (@smartcat)

    ok so we figured out the error and will be updating the plugin soon so it’s compatible with Dokan.

    The plugin automatically creates a support page, usually it is yoursite.com/support.

    You do not need a shortcode, this page is automatatically created and it is exclusive for the support system.

    Best regards and thanks for your feedback

    Thread Starter TheDream18

    (@oanhtran1804)

    after user send support ticket. where they can track there ticket please?

    Plugin Author smartcat

    (@smartcat)

    same page, the user can go back to [yoursite.com]/support
    and login to see their ticket.

    Plugin Author smartcat

    (@smartcat)

    hi again,

    Bug fixes are now deployed

    please update your version of the plugin and thanks for notifying us of the error!

    Best regards

Viewing 9 replies - 1 through 9 (of 9 total)
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