Title: Error 500 – Internal server error Elementor Last modified: March 22, 2020 --- # Error 500 – Internal server error Elementor * [golded](https://wordpress.org/support/users/golded/) * (@golded) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/) * hi, * i have so many times this error when i edit a page or i want enter in wp-admin or /wp-admin/customize.php? : * “Error 500 – Internal server error Un problème inattendu est survenu. Veuillez réessayer ultérieurement.” * i’m sure it’s caused by elementor or Premium Addons for Elementor because when i desable thoses extensions, my website works well. * I use the lastest version of wordpress 5.3.2–fr_FR and the free theme “illdy”. * Thanks in advance. Viewing 7 replies - 1 through 7 (of 7 total) * [Elementor](https://wordpress.org/support/users/davidr90/) * (@davidr90) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12572772) * Hi, * 500 error is a server error which its leading cause can only be determined by checking the PHP error logs of your server. * Please check the possible solutions at [https://docs.elementor.com/article/300-500-error-while-using-elementor](https://docs.elementor.com/article/300-500-error-while-using-elementor) * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12572823) * hi, ok i will check and will say here what was the origin of my error for users. * have a nice day * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12573082) * this is the error : [23-Mar-2020 10:11:45 UTC] PHP Notice: Undefined index: utm_term in /xxxx/wp-content/plugins/insert-php-code-snippet/shortcode-handler. php(65) : eval()’d code on line 2 * insert-php-code-snippet is an extension, i desable it but i have always the error… * any idea ? * [Elementor](https://wordpress.org/support/users/davidr90/) * (@davidr90) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12577958) * Hi, * Could you tell me which error do you see when you deactivate the Insert-PHP- code-snippet plugin? * Also, please follow these steps, and let me know if it solved your issue: * – – Deactivate all of your plugins except Elementor. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin. * – switch your WordPress theme to WordPress TwentySixteen (or other default WordPress theme) temporarily – and see if it solves your error. * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12578212) * hi, * i did all your advices but the it was the same error each time, so not logical * finally, i desable the cache extension W3 Total Cache and all works normally, no more error, i just desable this extension, very strange no ? because i purged all cache for each change i did. * But this is the error which is displayed on the website but without error 500: “ Notice: Undefined index: utm_term in /homepages/17/***/htdocs/***/wp-content/ plugins/insert-php-code-snippet/shortcode-handler.php(65) : eval()’d code on line 2” * this is the code i set for the shortcode insert-php-code-snippet :

* if there isn’t a utm_term in the url, it’s empty, if no, it displayed the utm_term * [Elementor](https://wordpress.org/support/users/davidr90/) * (@davidr90) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12581551) * Hi, * From your reply, I understand that this error is coming from the code you have inserted in the ‘insert-PHP-code snippet’ plugin. * If you deactivate the plugin and you still see this error, the error may be caused by the cache with is in your system(server)/plugins in WP. * You have mentioned that if you deactivate ‘W3 Total Cache’, the error disappears. The issue is likely coming from caching issues. * Please make sure to clear all cache including cache from plugins, and Must-Use plugins (server) – if you have. * I hope it solves your issue. * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12581668) * hi, ok thank you so much for your answer. * yes i think it was a problem of cache and firt it was a conflict between the plugin elementor and insert-php-code-snippet. * have a nice day Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error 500 – Internal server error Elementor’ is closed to new replies. * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228) * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementor/) * [Active Topics](https://wordpress.org/support/plugin/elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/) ## Tags * ["internal server error"](https://wordpress.org/support/topic-tag/internal-server-error/) * [error 500](https://wordpress.org/support/topic-tag/error-500/) * 7 replies * 2 participants * Last reply from: [golded](https://wordpress.org/support/users/golded/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-elementor/#post-12581668) * Status: not resolved