Title: error 500 internal server error
Last modified: November 27, 2020

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# error 500 internal server error

 *  [Sarah W](https://wordpress.org/support/users/sarahwhitford/)
 * (@sarahwhitford)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-60/)
 * Hi I have recently installed this and occasionally I cannot download the PDF 
   and just get an error page 500.
 * It seems to be only on orders with larger numbers of product lines. I have increased
   the memory in the Config file and the ini file and checked the status and all
   is green except the logo which is orange and would prefer a png file but I don’t
   think this can be causing the problem, can it?
 * I don’t know what to do next, happy to pay for the paid version if it’s sure 
   to work.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-500-internal-server-error-60%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/)
 * (@alexmigf)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-60/#post-13725001)
 * Hello [@sarahwhitford](https://wordpress.org/support/users/sarahwhitford/)
 * Can you please show me your plugin settings “Status > System requirements”?

Viewing 1 replies (of 1 total)

The topic ‘error 500 internal server error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
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 * 1 reply
 * 2 participants
 * Last reply from: [alexmigf](https://wordpress.org/support/users/alexmigf/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-60/#post-13725001)
 * Status: not resolved