Title: Error 500 exporting subscribers
Last modified: April 28, 2017

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# Error 500 exporting subscribers

 *  [sergiorosa](https://wordpress.org/support/users/sergiorosa/)
 * (@sergiorosa)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/)
 * Hello,
    I’m etting error 500 when trying to export my subsrcibers.
 * I activated wp in debug mode and discoverd that the problems is caused in
    wp-
   content/plugins/wysija-newsletters/classes/WJ_Export.php line 182 $encoded_string
   = iconv( $this->_base_encode, $this->_output_encode, $row_string ); and line 
   204 $encoded_string = iconv( $this->_base_encode, $this->_output_encode, $row_string);
 * I manage to workaround this by commenting them out and using $row_string directly.
   However these causes problems with special character (UTF-8).
 * Can you provide help on this?
    Thank you Sérgio Rosa

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9084392)
 * I believe your PHP version is probably lower than 5.6. Try to upgrade your PHP
   version.
 *  Thread Starter [sergiorosa](https://wordpress.org/support/users/sergiorosa/)
 * (@sergiorosa)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9084838)
 * Hello!
    Thank you for your reply. No, I thought of that also. I’m running PHP7.
   I’ve tried do downgrade to earlier PHP version but with no solution. Please check
   [http://konzeptours.pt/php-info.php](http://konzeptours.pt/php-info.php) Thank
   you. Sérgio Rosa
 *  [idgme](https://wordpress.org/support/users/idgme/)
 * (@idgme)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9110181)
 * I have been having this problem for months as well and my PHP is the latest version.
   BlueHost said it is not theirs to solve.
 *  Thread Starter [sergiorosa](https://wordpress.org/support/users/sergiorosa/)
 * (@sergiorosa)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9130918)
 * Does any one have a clue?
 * Thank you.
 *  [Judderbug](https://wordpress.org/support/users/judderbug/)
 * (@judderbug)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9226875)
 * Same issue, on PHP 5.6, think I’ll have to ditch Mailpoet but need the export
   first – is there a way of getting it via FTP access?
 *  [smmanegement](https://wordpress.org/support/users/smmanegement/)
 * (@smmanegement)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9430377)
 * [@sergiorosa](https://wordpress.org/support/users/sergiorosa/) have you resolved
   it? Because we have the same error!
 *  [smmanegement](https://wordpress.org/support/users/smmanegement/)
 * (@smmanegement)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9433731)
 * I resolved with the [@wysija](https://wordpress.org/support/users/wysija/) assistance.
   My PHP library missing the function iconv() so i asked my hosting provider to
   activate/enable. Now works ^_^
 *  Thread Starter [sergiorosa](https://wordpress.org/support/users/sergiorosa/)
 * (@sergiorosa)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9433766)
 * smmanegement,
    THANK YOU for sharing. I’ll take a look into it.
 * Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [user export](https://wordpress.org/support/topic-tag/user-export/)

 * 8 replies
 * 5 participants
 * Last reply from: [sergiorosa](https://wordpress.org/support/users/sergiorosa/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/error-500-exporting-subscribers/#post-9433766)
 * Status: not resolved