Title: Error #500: An error occurred processing your request
Last modified: November 25, 2020

---

# Error #500: An error occurred processing your request

 *  Resolved [Danniee21](https://wordpress.org/support/users/danniee21/)
 * (@danniee21)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-an-error-occurred-processing-your-request/)
 * Hello, my customers are trying to checkout through afterpay and reeiving this
   error:
 * Sorry, there was a problem preparing your payment. (Error #500: An error occurred
   processing your request)
 * A deleted the plugin, uploaded it again (latest version).
    I also tried in Compatibility
   Mode and regular mode.
 * thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-500-an-error-occurred-processing-your-request%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-an-error-occurred-processing-your-request/#post-13714858)
 * Hi [@danniee21](https://wordpress.org/support/users/danniee21/),
 * Thank you for your message.
 * The team would probably need more information like error logs and access to the
   websites to investigate further. Please submit a dedicated support request from
   the Afterpay Help Centre here:
    - [https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406](https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406)
 * A team member will then reach out to you within 1 business day.
 * Thank you.
 *  Thread Starter [Danniee21](https://wordpress.org/support/users/danniee21/)
 * (@danniee21)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-an-error-occurred-processing-your-request/#post-13714891)
 * Good Evening, It’s working now! I received and email from Afterpay the plugin
   was down down for a few hours. thanks so much!
 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-an-error-occurred-processing-your-request/#post-13715099)
 * Hi [@danniee21](https://wordpress.org/support/users/danniee21/),
 * Glad to hear that it is now working again.
 * Please feel free to reach out to the team for help again if you encounter other
   issues using the Afterpay plugin.
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error #500: An error occurred processing your request’ is closed to new
replies.

 * ![](https://ps.w.org/afterpay-gateway-for-woocommerce/assets/icon.svg?rev=3261877)
 * [Afterpay Gateway for WooCommerce](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/error-500-an-error-occurred-processing-your-request/#post-13715099)
 * Status: resolved