Support » Plugin: Health Check & Troubleshooting » Error 500 after disable troubleshooting mode

  • Resolved vinzetter


    Good day everyone. Last night I enabled health check troubleshooting mode and after that, I disable it. I got an HTTP error 500 on my website after disable the troubleshooting mode.
    Right now my website is inaccessible after disable troubleshooting mode. I have cleared the file in mu/plugins but didn’t help at all.
    Any idea how to access back to my website. I can login to my cpanel only.

    I look into my debug files and got this error message:
    [07-Oct-2018 03:16:52 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_woocommerce() in /home/fudgestudios/public_html/wp-content/themes/xstore/functions.php:22
    Stack trace:
    #0 /home/fudgestudios/public_html/wp-includes/class-wp-hook.php(286): theme_sort_change(‘Main Sidebar’, ‘Main Sidebar’, ‘xstore’)
    #1 /home/fudgestudios/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘Main Sidebar’, Array)
    #2 /home/fudgestudios/public_html/wp-includes/l10n.php(134): apply_filters(‘gettext’, ‘Main Sidebar’, ‘Main Sidebar’, ‘xstore’)
    #3 /home/fudgestudios/public_html/wp-includes/l10n.php(235): translate(‘Main Sidebar’, ‘xstore’)
    #4 /home/fudgestudios/public_html/wp-content/themes/xstore/framework/sidebars.php(172): esc_html__(‘Main Sidebar’, ‘xstore’)
    #5 /home/fudgestudios/public_html/wp-includes/class-wp-hook.php(286): etheme_sidebars(”)
    #6 /home/fudgestudios/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #7 /home/fudgestudios/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    # in /home/fudgestudios/public_html/wp-content/themes/xstore/functions.php on line 22

    does this related?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Marius L. J.



    I’m not familiar with your theme there, but it seems to expect WooCommerce to always exist, and when it doesn’t exist it is throwing out an error.

    What you will have to do in this scenario is use an FTP client or similar (or your webhosts file manager if they have one), go to /wp-content/themes/, there should be a folder named xstore there, rename that folder to xstore_old or similar. This will allow you to login to the admin area, enable the WooCommerce plugin, and then you can rename the folder back and it should be working as intended again.

    I’m afraid I can’t speak for how this happened, but if you are able to login and could provide us with the information from the Debug Information tab of the plugin, that would be super and we could use it to try and replicate what happened and see if we can find the source and look into ways of preventing this in the future.

    Hi Marius,

    Now i able to access my website. Thank you for your help.

    The debug info has gone as last night I have deleted the HC plugin folder once I failed to access my website.

    If i install back the HC plugin the debug info still there?

    issue resolved.

    Plugin Author Marius L. J.



    Glad to hear you got things sorted out!

    And yes, the debug information will always be there when the plugin is active 🙂

    Hi Marius,

    Here you go the HC debug info:
    ### WordPress ###

    Version: 4.9.8
    Language: en_US
    Permalink structure: /%postname%/
    Is this site using HTTPS?: Yes
    Can anyone register on this site?: No
    Default comment status: open
    Is this a multisite?: No
    User Count: 40
    Communication with is reachable
    Create loopback requests: The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.<br>Error encountered: (0) cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received

    ### Installation size ###

    Uploads Directory: 249.91 MB
    Themes Directory: 114.92 MB
    Plugins Directory: 188.14 MB
    Database size: 30.92 MB
    Whole WordPress Directory: 2.73 GB
    Total installation size: 2.76 GB

    ### Active Theme ###

    Name: XStore
    Version: 2.5
    Author: 8theme
    Author website:
    Parent theme: Not a child theme
    Supported theme features: woocommerce, post-formats, post-thumbnails, automatic-feed-links, title-tag, widgets, editor-style, menus

    ### Other themes (3) ###

    Twenty Fifteen/123twentyfifteen (123twentyfifteen): Version 1.8 by the WordPress team
    Twenty Seventeen (twentyseventeen): Version 1.3 by the WordPress team ( Latest version: 1.7 )
    Twenty Sixteen (twentysixteen): Version 1.3 by the WordPress team ( Latest version: 1.5 )

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: Version 1.5.0

    ### Active Plugins (48) ###

    Advanced Order Export For WooCommerce: Version 1.5.6 by AlgolPlus
    All In One SEO Pack: Version 2.8 by Michael Torbert
    Better Search Replace: Version 1.3.2 by Delicious Brains
    Bing Ads UET: Version 1.0 by Jamie Chung
    Change WooCommerce Add to Cart Text: Version 1.0 by Sekander Badsha
    CMB2: Version 2.4.2 by CMB2 team
    Contact Form 7: Version 5.0.4 by Takayuki Miyoshi
    Cookie Notice: Version 1.2.44 by dFactory
    Disable Variable Product Price Range Woocommerce: Version 1.2 by Geek Web Solution
    Duplicate Post: Version 3.2.2 by Enrico Battocchi
    Duplicator: Version 1.2.48 by Snap Creek
    Flat Rate per State/Country/Region for WooCommerce: Version 2.5 by Webdados
    Font Organizer: Version 2.1.1 by Hive
    GMAPS for Visual Composer: Version 1.3 by WWP
    Google Analytics Dashboard for WP (GADWP): Version 5.3.5 by ExactMetrics
    Google Site Verification plugin using Meta Tag: Version 1.0 by Himanshu Parashar
    Google Tag Manager for WordPress: Version 1.9 by Thomas Geiger
    Google XML Sitemaps: Version 4.0.9 by Arne Brachhold
    Health Check & Troubleshooting: Version 1.2.1 by The community
    Instagram Feed: Version 1.10.1 by Smash Balloon
    MailChimp for WordPress: Version 4.2.5 by ibericode
    Metronet Tag Manager: Version 1.3.0 by Ronald Huereca
    Pixel Cat Lite: Version 2.4.0 by Fatcat Apps
    PopupPress: Version 2.7.0 by Max A. López
    Really Simple SSL: Version 3.0.5 by Rogier Lankhorst, Mark Wolters
    Redux Framework: Version 3.6.11 by Team Redux
    Regenerate Thumbnails: Version 3.0.2 by Alex Mills (Viper007Bond)
    Restore Link Title Field: Version 1.3 by Otto
    SendGrid: Version 1.11.8 by SendGrid
    Simple Custom CSS: Version 4.0.1 by John Regan, Danny Van Kooten
    Slider Revolution: Version by ThemePunch
    Smart Product Viewer: Version 1.4.5 by topdevs
    Subscriptio: Version 2.3 by RightPress
    UpdraftPlus – Backup/Restore: Version 1.15.2 by UpdraftPlus.Com, DavidAnderson
    WooCommerce: Version 3.4.5 by Automattic
    WooCommerce Infinite Scroll and Ajax Pagination: Version 1.0 by SB Themes
    WooCommerce MailChimp: Version 2.1.12 by Saint Systems
    WooCommerce PDF Invoices & Packing Slips: Version 2.1.10 by Ewout Fernhout
    WooCommerce Pretty Emails: Version 1.8.6 by MB Création
    WooCommerce Remove Product Sorting: Version 1.0.0 by SkyVerge
    WooCommerce TM Extra Product Options: Version 4.6.4 by themecomplete ( Latest version: )
    WooZone – WooCommerce Amazon Affiliates: Version by AA-Team
    WP All Export: Version 1.2.1 by Soflyy
    WPBakery Visual Composer: Version 4.12.1 by Michael M –
    WP Snow Effect: Version 1.1.8 by WPManiax
    XStore Core: Version 1.0.7 by 8theme
    YITH WooCommerce Compare: Version 2.3.4 by YITH
    YITH WooCommerce Wishlist: Version 2.2.4 by YITH

    ### Inactive Plugins (2) ###

    Order Delivery Date for WooCommerce (Lite version): Version 3.6 by Tyche Softwares
    Woocommerce order delivery or pickup with date and time: Version by ByConsole

    ### Media handling ###

    Active editor: WP_Image_Editor_GD
    Imagick Module Version: Imagick not available
    ImageMagick Version: Imagick not available
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: Unable to determine if Ghostscript is installed

    ### Server ###

    Server architecture: Linux 3.10.0-714.10.2.lve1.4.63.el7.x86_64 x86_64
    PHP Version: 7.0.29 (Supports 64bit values)
    PHP SAPI: cgi-fcgi
    PHP max input variables: 10000
    PHP time limit: 0
    PHP memory limit: 512M
    Max input time: 600
    Upload max filesize: 512M
    PHP post max size: 512M
    cURL Version: 7.54.0 OpenSSL/1.0.2k
    SUHOSIN installed: No
    Is the Imagick library available: No
    htaccess rules: Your htaccess file only contains core WordPress features

    ### Database ###

    Extension: mysqli
    Server version: 5.6.40
    Client version: 5.6.39
    Database prefix: wp_

    ### WordPress Constants ###

    ABSPATH: /home/fudgestudios/public_html/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Enabled
    WP_DEBUG_DISPLAY: Disabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Enabled
    WP_CACHE: Disabled
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined

    ### Filesystem Permissions ###

    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable


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