• Resolved zimisun

    (@zimisun)


    Hello!
    I can not use plugin. Error 500.
    If I try go in Jetpack menu, or enable, or disabling plugin – I have Error 500
    I have tried deleted the Jetpack plugin folder and manually downloaded plugin, but same Error 500.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry for all the trouble.

    Could you try to increase the amount of memory allocated to PHP on your site, as explained here?
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If that doesn’t help, could you add the following to your site’s wp-config.php file?

    
    define( 'WP_DEBUG', true );
    
    if ( WP_DEBUG ) {
    
            @error_reporting( E_ALL );
            @ini_set( 'log_errors', true );
            @ini_set( 'log_errors_max_len', '0' );
    
            define( 'WP_DEBUG_LOG', true );
            define( 'WP_DEBUG_DISPLAY', false );
            define( 'CONCATENATE_SCRIPTS', false );
            define( 'SAVEQUERIES', true );
    
    }
    

    Once you’ve done so, try to activate Jetpack again and then check the wp-content/debug.log file for errors. You can paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

    Thanks!

    zimisun

    (@zimisun)

    Hello Jeremy!
    Thank you for quick answer and sorry belated answer.
    I changed memory allocated, how on codex.wordpress, but nothing has changed.
    I added code to wp-config.php, but same error 500. Now again remove code.
    I have to turned off plugin (I cant even turned off from console and I had rename folder)
    Hope may be in future updates all return in normal way. Because before all worked ok.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I added code to wp-config.php, but same error 500.

    Do you see any errors under wp-content/debug.log in your WordPress installation?

    zimisun

    (@zimisun)

    I added code in wp-config.php, then turn on Jetpack (renamed plugin in folder right). Then go in console WordPress and I tried go in Jetpack menu. But Error 500.
    Then I tried to find file ‘debug.log’ in wp-content/, but not found, folder wp-content/ does not have ‘debug.log’

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks for the extra details.

    Could you ask your hosting provider to take a look at your server’s error logs? Even if you don’t see the 500 error in the WordPress logs, your hosting provider should be able to see it on the server logs.

    Let me know how it goes.

    zimisun

    (@zimisun)

    Hello, Jeremy!
    Hosting provider say in log error “Premature end of script headers: php.cgi”.
    In one of the scripts syntax error.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’m afraid the error itself doesn’t help much, as it’s very general. Would your hosting provider be able to check PHP errors logs as well, to try to find out more about what’s causing the issue?

    zimisun

    (@zimisun)

    I have given your message to provider what you said.
    And this answer (sorry if something wrong, I use translator): “This was the entry from the log. This error usually occurs when a critical process is complete PHP. In this case, the child process php returns nothing, and log writes vraper who run it.”

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks!

    Would you mind installing this little plugin, then go to Settings > WordPress PHPInfo, copy the information you get there, and send it to us via this form so we can take a closer look at your server configuration?

    Thanks!

    Ok. I send

Viewing 10 replies - 1 through 10 (of 10 total)
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