Title: Error 500
Last modified: September 1, 2016

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# Error 500

 *  [vinny78](https://wordpress.org/support/users/vinny78/)
 * (@vinny78)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/)
 * Hi
 * I was installing this plugin
 * Custom Banners 2.0.1
 * and the whole site went down
 * [http://blog.taxileader.net/](http://blog.taxileader.net/)
 * I cannot even access the dashboard :((
 * Please help!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [vinny78](https://wordpress.org/support/users/vinny78/)
 * (@vinny78)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574659)
 * I forgot to say that I do not have a back up yet
 *  [Geoffrey Shilling](https://wordpress.org/support/users/geoffreyshilling/)
 * (@geoffreyshilling)
 * Volunteer Moderator
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574667)
 * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue (
   theme functions can interfere like plugins).
 *  Thread Starter [vinny78](https://wordpress.org/support/users/vinny78/)
 * (@vinny78)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574671)
 *  Thread Starter [vinny78](https://wordpress.org/support/users/vinny78/)
 * (@vinny78)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574673)
 * Solved thank you Geoffrey!!
 *  [Geoffrey Shilling](https://wordpress.org/support/users/geoffreyshilling/)
 * (@geoffreyshilling)
 * Volunteer Moderator
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574741)
 * You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error 500’ is closed to new replies.

## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [Geoffrey Shilling](https://wordpress.org/support/users/geoffreyshilling/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/error-500-611/#post-7574741)
 * Status: not resolved

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