Title: Error 500
Last modified: August 22, 2016

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# Error 500

 *  [PBPFX827](https://wordpress.org/support/users/pbpfx827/)
 * (@pbpfx827)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/error-500-574/)
 * I have recently launched a newly developed website built on Genesis Framework
   using Exec Pro. I was having problems with the site showing on mobile devices
   and I was either getting a blank white screen OR the Error 500 Internal Server
   error message. I checked with my Host provider and StudioPress who confirmed 
   no errors on their end and advised I de-activate all plugins to see if one of
   them was causing the error.
 * As such I discovered that Jetpack was causing the error. So I re-activated Jetpack
   and de-activated all the features, and re-activated one at a time to see which
   was causing the problem.
 * Jetpack Mobile Theme was the feature that caused the Error 500. Obviously I have
   this deactivated for now, but I thought I should contact you to bring this to
   your attention as I am not sure WHY this feature would cause a conflict.
 * The site is [http://www.positivefxstudio.co.uk](http://www.positivefxstudio.co.uk)
 * thanks
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * (@ryanc413)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/error-500-574/#post-5805205)
 * Thanks for the report! Can you please reinstall the Jetpack plugin manually? 
   This will allow us to rule out a corrupt Jetpack installation.
 * To do so, download the Jetpack plugin here:
    [http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip](http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip)
 * Then, log in to your site via FTP, and delete the existing Jetpack plugin folder.
   You should then be able to reinstall the plugin manually by following the instructions
   here:
    [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * I would strongly recommend that you make a complete backup of your website before
   trying this.
 * Please let me know how this works for you, and we can go from there!
 *  Thread Starter [PBPFX827](https://wordpress.org/support/users/pbpfx827/)
 * (@pbpfx827)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/error-500-574/#post-5805368)
 * Hi, thanks for the response. I have done as you instructed and installed the 
   latest version 3.3.2 but unfortunately I am still getting an Error 500 if I activate
   the ‘Mobile Theme’ setting.
 * Any assistance in this matter would be greatly appreciated.
 * Many thanks
 *  Plugin Contributor [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * (@ryanc413)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/error-500-574/#post-5805371)
 * Thanks for giving that a shot. Could you try temporarily switching to a default
   theme (like Twenty Fifteen)? Then, see if the issue persists. That way we can
   confirm or deny if this is a conflict with the Exec Pro theme.

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘Error 500’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/error-500-574/#post-5805371)
 * Status: not resolved