Title: Error 500 Last modified: August 22, 2016 --- # Error 500 * Resolved [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/) * Hi Installed perfectly (or so I thought) however I cannot even start building a survey as I just get a small pop up telling me there is an Error 500,Internal Server Error.. Anything I can do? * Jack. * [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510311) * Howdy Jack, * Sorry about that 🙁 If you also have the Awesome Surveys CSV exporter installed that is the cause of this. See this: [https://wordpress.org/support/topic/important-read-before-update?replies=1](https://wordpress.org/support/topic/important-read-before-update?replies=1) * Thread Starter [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510318) * Hi Will Thanks for getting back.. I haven’t installed the exporter, only the main plugin. * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510324) * That’s pretty mysterious then. If you have access to your server’s error log that would help. * If you haven’t you could turn on WP_DEBUG to do that: * * login to your site via FTP * download the wp-config.php file * duplicate this file to create a backup (just in case something goes wrong) * replace this: * > define(‘WP_DEBUG’, false); > /* That’s all, stop editing! Happy blogging. */ * * with this: * > define(‘WP_DEBUG’, true); > /* That’s all, stop editing! Happy blogging. */ * * save and re-upload this file to your site. * Then you can log the errors and we can figure out exactly what is going on. You probably won’t want to leave WP_DEBUG enabled for very long – just long enough to log the errors for this issue unless this is on a testing/development server. * Thread Starter [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510348) * I now have Error 200 I also have the below message at the top of my CP: * Notice: Use of undefined constant THEME_NS – assumed ‘THEME_NS’ in /home/sites/ diltonmarshpreschool.co.uk/public_html/new/wp-content/themes/house1/functions. php on line 7 * Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information.( This message was added in version 3.3.) in /home/sites/diltonmarshpreschool.co. uk/public_html/new/wp-includes/functions.php on line 3370 * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510354) * Hey Jack, * Can you temporarily switch to a default theme such as Twenty Fourteen and see if these problems go away? * Thanks, * Thread Starter [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510365) * It didn’t like that.. I switched to Twenty Fourteen and attempted to create a new survey but got the Error 500 message. I then attempted to switch back to my original theme but got a blank screen with the Error 500 message with no way of switching themes again. I hit the back button until I got back into my CP and removed the plugin and I am now able to access everything as normal and have switched back to my theme. I have tried in Chrome and IE just out of curiosity but got the same results in both. I am now back up and running, minus the plugin. * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510382) * Well, that’s a bummer 🙁 * If you can get your server error log I’d like to have a look at it – if this is a problem with Awesome Surveys I want to fix it so it doesn’t affect anybody else. * Just out of curiosity, what version of WordPress are you running? * Thread Starter [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510390) * I’m running V4.0.1 How do I get my server error log? * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510397) * If it’s not immediately obvious from your hosting account cpanel, you’ll probably have to contact your host for instructions. * Thread Starter [jackluxford](https://wordpress.org/support/users/jackluxford/) * (@jackluxford) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510414) * Aha! Having checked the error log I noticed there was a lot of references to Jetpack so I deactivated my Jetpack plugin and was then able to create a new survey with no problems,no error 500 or anything (I didn’t save it however). I then reactivated my Jetpack plugin and attempted to create a new survey, staight away I received the error 500 message. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Error 500’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/awesome-surveys_f9f9f9.svg) * [Awesome Surveys](https://wordpress.org/plugins/awesome-surveys/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-surveys/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-surveys/) * [Active Topics](https://wordpress.org/support/plugin/awesome-surveys/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-surveys/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-surveys/reviews/) * 10 replies * 2 participants * Last reply from: [jackluxford](https://wordpress.org/support/users/jackluxford/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/error-500-571/#post-5510414) * Status: resolved