WordPress.org

Support

Support » Plugins and Hacks » Error 500

Error 500

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author RS Publishing
    Member

    @rspublishing

    Hi TedSwiss,

    I am sorry to hear that our plugin caused a 500 error which in this case, resulted in you having to restore your website completely.

    Tell me, have you loaded the plugin to an existing/standing WP site or a newly pressed WP site ?? If an existing site, please follow the instructions as given in the readme file (relative to the existing root .htaccess and the permalink structures).

    Moreover, i don’t fully understand why you had to completely restore the site. If the plugin caused issues, you could accessed the wp-content/plugins folder via FTP – removed the plugin, and uploaded the default root .htaccess specific to your install (single or multi).

    I do apologize for the inconvenience. Should you require further assistance, kindly drop us an email and we will gladly assist.

    Regards

    R

    Hi,

    It was an existing website on WP 3.5.1.

    I tried to ftp and erased the related plugin’s folder, no way it probably broke something elsewhere….

    Kind Regards

    Plugin Author RS Publishing
    Member

    @rspublishing

    Hi TedSwiss,

    The only thing it could have been other than manually removing the plugin files, was the default root .htaccess.

    Here is what happened : one of the htaccess directives in the plugin conflicted with your site and caused a 500 error (being already existing). Then, you manually removed the plugin files via FTP .. However, the plugin already wrote the new directives to the root .htaccess.

    The directives (added by our plugin) will ONLY be removed when deactivating the plugin (not by manually removing it). The only thing that would have worked in this case, is if you had to manually delete/re-paste the default htaccess rules (as given in the readme file).

    We are busy working on a fix to have our plugin function without any hickups in both new and existing Wp installations.

    Once again, my apologies for the inconvenience.

    Regards

    R

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Error 500’ is closed to new replies.