Title: Error 500
Last modified: March 2, 2025

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# Error 500

 *  Resolved [pablocass](https://wordpress.org/support/users/pablocass/)
 * (@pablocass)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-500-260/)
 * I have created an organisational chart, very basic, just working on that, 1 single
   photo and only names and functions. And so far, OK.
 * But when adding a text in the pop-up of a single person, then the server is not
   responding anymore (error 500), saying that the server may have an internal error
   or is surcharged or that there’s a CGI Script error. But the site works perfectly
   on all other pages.
 * The problem only appears when adding text (only simple text) in the pop-up.
 * What can I do to solve it ?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-500-260%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * (@wpdevart)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-500-260/#post-18338272)
 * Hi [@pablocass](https://wordpress.org/support/users/pablocass/).
 * Can you tell us which version of our plugin you are using?
 * Thank you.
 *  Thread Starter [pablocass](https://wordpress.org/support/users/pablocass/)
 * (@pablocass)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-500-260/#post-18346254)
 * Hi, I’ve sent to you the list of plug-in list (3 days ago), immediately answering
   to your email … but I realise now that the email is a “no-reply” one… . How can
   I send you a file (xls) with the list ?
 * The Plug is Version 10.0.
 * Thank you,
 * Pablo
    -  This reply was modified 1 year, 1 month ago by [pablocass](https://wordpress.org/support/users/pablocass/).
 *  Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * (@wpdevart)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-500-260/#post-18346657)
 * Hi [@pablocass](https://wordpress.org/support/users/pablocass/).
 * Since you are using the premium version, we must provide further support via 
   email. Contact us at [support@wpdevart.com](https://wordpress.org/support/topic/error-500-260/support@wpdevart.com?output_format=md),
   and we will provide further support.
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error 500’ is closed to new replies.

 * ![](https://ps.w.org/organization-chart/assets/icon-128x128.png?rev=2512026)
 * [Organization chart](https://wordpress.org/plugins/organization-chart/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/organization-chart/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/organization-chart/)
 * [Active Topics](https://wordpress.org/support/plugin/organization-chart/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/organization-chart/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/organization-chart/reviews/)

## Tags

 * [cgi script](https://wordpress.org/support/topic-tag/cgi-script/)
 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [server-error](https://wordpress.org/support/topic-tag/server-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/error-500-260/#post-18346657)
 * Status: resolved