Title: Error 500
Last modified: November 1, 2022

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# Error 500

 *  Resolved [misdim](https://wordpress.org/support/users/misdim/)
 * (@misdim)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/error-500-227/)
 * Hello!
 * I have created a popup for each sight for different travel locations, so when
   someone clicks on a specific photo it pops up the info about the sight.
    The 
   problem is that sometimes instead of loading the pages it shows the message “
   A critical error has occurred on this site”. When this happens, there is an “
   Error 500” on console but without any more info. When I deactivate the plugin
   there is no error.
 * Any idea why is this happening?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-500-227%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/error-500-227/#post-16159891)
 * Dear [@misdim](https://wordpress.org/support/users/misdim/),
 * We are sorry to hear that you are facing issues.
    Please kindly note that upon
   checking your website we did not find our popup. In case you have disabled the
   popup, then could you please enable it so that we can reproduce the issue on 
   our end. There is also a possibility, that you may have confused our services
   with another one. I would like to let you know that we are Popup Builder. For
   more details you may check our website [here](https://popup-builder.com/). In
   case you did not confuse us with another services, then we would kindly ask you
   to create a test page and insert your popup there. Afterwards, please give us
   the URL of the test page so that we can check the issue/popup. Also, please send
   us the following details: 1. System information file. You can retrieve it from
   here:
 * 
    You can use [https://wetransfer.com/](https://wetransfer.com/) to send the 
   file to us (the Get a Link option). Click here – [https://prnt.sc/174oX-9Hspki](https://prnt.sc/174oX-9Hspki)
   Choose the Get Transfer Link option and then place the link in this chat – [https://prnt.sc/_lQH0Rh20sme](https://prnt.sc/_lQH0Rh20sme)
 * 2. Screenshot of the error message on the page
 * 3. Screenshots from the popup’s Event and Display Rules sections
 * Regards,
    Popup Builder Team
 *  Thread Starter [misdim](https://wordpress.org/support/users/misdim/)
 * (@misdim)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/error-500-227/#post-16165403)
 * Hello again!
 * I had it disabled till I find a fix, which I did. Apparently if there are many
   pop ups, even if they are configured on specific and different pages and with“
   On click” setting, they use to many resources and as a result the site ends up
   in error 500.
    For example the Home Page doesnt have any pop up but I get the
   error there too.
 * So right now it is enabled again and fully working. I installed a cache plugin
   and experimented with the settings of it and the problem is solved for now.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/error-500-227/#post-16171566)
 * Dear [@misdim](https://wordpress.org/support/users/misdim/),
 * We are happy to hear that the problem is solved now.
    Yes, using too many recourses
   may cause the issue. Anyway, in case of any other questions, please let us know.
 * Regards,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error 500’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/error-500-227/#post-16171566)
 * Status: resolved