Title: Error 500
Last modified: March 23, 2021

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# Error 500

 *  Resolved [alin26](https://wordpress.org/support/users/alin26/)
 * (@alin26)
 * [5 years ago](https://wordpress.org/support/topic/error-500-188/)
 * Hello,
 * When I want to test the database, the system returns the following error to me:
   
   Error: 500 There was an error on the server.
 * For DB i use MySQL. What is the solution to this problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-500-188%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [5 years ago](https://wordpress.org/support/topic/error-500-188/#post-14222863)
 * Hey [@alin26](https://wordpress.org/support/users/alin26/),
 * This is a server error and is normally not related to the plugin itself.
 * I would encourage you to run the test and then check the logs on your WordPress
   server and your database for relevant errors.
 * If you can find a useful error, feel free to share it back here (making sure 
   you redact any private information).
 * Thanks,
 * Tom 🙂
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [5 years ago](https://wordpress.org/support/topic/error-500-188/#post-14252226)
 * How are you getting on [@alin26](https://wordpress.org/support/users/alin26/)?
 * Tom 🙂
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [5 years ago](https://wordpress.org/support/topic/error-500-188/#post-14286605)
 * Hey [@alin26](https://wordpress.org/support/users/alin26/),
 * I haven’t heard back so I’m going to assume this is resolved. If you have any
   more issues however please don’t hesitate to get back in contact 🙂
 * Thanks,
 * Tom 🙂
 *  [ericpo](https://wordpress.org/support/users/ericpo/)
 * (@ericpo)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14332755)
 * Hi!
    same problem for me !
 * where do you have logs???
    -  This reply was modified 4 years, 12 months ago by [ericpo](https://wordpress.org/support/users/ericpo/).
 *  [ericpo](https://wordpress.org/support/users/ericpo/)
 * (@ericpo)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14332844)
 * o found…
 * mismatch on database host 🙁
    -  This reply was modified 4 years, 12 months ago by [ericpo](https://wordpress.org/support/users/ericpo/).
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14335333)
 * Hey [@ericpo](https://wordpress.org/support/users/ericpo/),
 * Well done for getting it working 🙂
 * If everything is working for you I’d be grateful if you could [write a review](https://wordpress.org/support/plugin/external-login/reviews/#new-post)
   or even [buy me a beer](https://www.paypal.com/paypalme/tombenyon).
 * Thanks,
 * Tom 🙂
 *  [ericpo](https://wordpress.org/support/users/ericpo/)
 * (@ericpo)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14338008)
 * hello,
 * well, if the test is ok, I did not succeed in login with an account from the 
   externa DB …
 * I tried with my account that was existing on wordpress and external db.
    Even
   with option to priorize external db entries, I could not connect. It just returns
   incorrect password.
 * Logs do not raise information (none I have seen) neither in ftp nor in error 
   log.
 * how to ts this?
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14339612)
 * The most likely issue here is your hashing algorithm is setup incorrectly.
 * Can you double check what hashing solution the external database uses on passwords.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Error 500’ is closed to new replies.

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## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)

 * 8 replies
 * 3 participants
 * Last reply from: [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/error-500-188/#post-14339612)
 * Status: resolved