Support » Plugin: Aspose.Words Exporter » Error 500

  • Resolved walterine

    (@walterine)


    Hi there, i installed the plugin but cannot make it work.
    I always get a 500 error. I did setup the apikey and app sid.

    Error:
    Aspose\Words\ApiException: [500] Server error:PUT https://api.aspose.cloud/v4.0/words/convert?format=DOCresulted in a500 Internal Server Errorresponse: { "Error": { "Code": "InternalError", "Message": "Filemanager has not been initialized.", "Description (truncated...) in /home/wp-content/plugins/aspose-doc-exporter/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php:1751 Stack trace: #0 /home/wp-content/plugins/aspose-doc-exporter/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php(1721): Aspose\Words\WordsApi->convertDocumentWithHttpInfo(Object(GuzzleHttp\Psr7\Request)) #1 /home/wp-content/plugins/aspose-doc-exporter/src/ExportEngine.php(38): Aspose\Words\WordsApi->convertDocument(Object(Aspose\Words\Model\Requests\ConvertDocumentRequest)) #2 /home/wp-content/plugins/aspose-doc-exporter/src/HookRegistrar.php(74): ExportEngine->convert() #3 /home/wp-includes/class-wp-hook.php(287): HookRegistrar->exportBulkAction('/wp-admin/edit....', 'AsposeDocExport...', Array) #4 /home/wp-includes/plugin.php(206): WP_Hook->apply_filters('/wp-admin/edit....', Array) #5 /home/wp-admin/edit.php(202): apply_filters('handle_bulk_act...', '/wp-admin/edit....', 'AsposeDocExport...', Array) #6 {main}

    I tried doc and docx format, bundle multipe posts or single, export with zip or without. Nothing works, may i have missed something?

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  • Plugin Support tilalahmad

    (@tilalahmad)

    @walterine

    We are extremely sorry for your inconvenience. There was an update in the plugin that caused the issue. We have fixed it. Please double check, now it is working fine as expected.

Viewing 1 replies (of 1 total)
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