I tried using my address to run a test but it’s telling me it doesn’t like the zip code. I guess I need an address I can use on your checkout to see the issue.
404 errors could be the result of all sorts of things. Are you using caching or CDN plugins/services at all in WordPress or on your server directly?
Thread Starter
David
(@davidrgz)
Thank you.
No, no CDN plugins are affecting. I use the same Payment methods in 8 other domains but it fails only in “.fr”
The error appears at the very very very last page of the checkout, so you will not be able to see it unless you place an order. I don’t know how I can help you to reproduce the error. Please advice me how.
Here is a coupon code to pay only 1€. Please use it and I will refund immediately if the purchase goes through. 129EURDISCOUNT
Let me know if this helps
Thread Starter
David
(@davidrgz)
You may use this address
David rodriguez
Fomento 2
28013
Madrid
Spain
I’d really rather not be running test orders unless we’re on a test server. Can you setup a copy of your site on a test server for us to troubleshoot on?
Is the 404 happening after getting returned back to the site from PayPal or at a different point?
Thread Starter
David
(@davidrgz)
Hello,
About the copy of the site, not sure how to do that. (please advice)
This is the URL of the “404 error” page: http://tokyoto-luggage.fr/checkout-4/review-orderhttp:/tokyoto-luggage.fr
There is no turning back to Paypal page, 404 page remains static.
That URL looks incorrect. It should just be http://tokyoto-luggage.fr/checkout-4/review-order.
Not sure where that additional http:/tokyoto-luggage.fr is coming from..?? Do you have another plugin or something that would be related to that in some way?
If you go through the process, then when you get to that point if you remove the extra stuff at the end and then reload the page with just http://tokyoto-luggage.fr/checkout-4/review-order does it load then?
Thread Starter
David
(@davidrgz)
Hello,
No, I don´t have any plugin related. Please notice that Paypal Plugin works perfectly in my other 7 domains and setup is exactly the same. However neither my developer nor me has found the cause of this specific issue.
Regarding this http://tokyoto-luggage.fr/checkout-4/review-order I don´t know how to follow this instruction, sorry, I am a complete ignorant on these matters.
I am stucked.
Please submit a ticket here and provide temporary login credentials for your WP admin panel. I’ll jump in there and take a look to see if I can find anything wrong.
Thread Starter
David
(@davidrgz)
Ok.
I try to login with my WordPress.org credentials to AngelEye but I fond “Access Denied”
Should I create an account?
That site is completely separate from WordPress.org. You will need to create an account on that site to create a ticket. That is our own support system.
Thread Starter
David
(@davidrgz)
Got it. Please give 2 minutes
Thread Starter
David
(@davidrgz)
account and ticket created
awaiting for your instructions
Ok. I’m going through our tickets in order. I’ll get to it ASAP.
I have updated your support ticket in our system. Something about your server config is redirecting the page to another URL that is invalid as I mentioned before.
I gave you some more info in the ticket. I’m going to close this thread here, but you can respond on our system if you have more questions.
