Support » Installing WordPress » Error 404 when installing WordPress

  • I’m trying to install WordPress on the subdomain above. I did a manual install using Filezilla. I created a new database on cPanel and added a new user with all permissions. I edited wp-config-sample.php with my database information and resaved it as wp-config.php. Then when I go to my site to complete the install, I get this:

    Not Found
    The requested URL / was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 Server at intranet.leicscab.org.uk Port 80

    I haven’t even managed to access the site yet to affect permalink settings, but I tried creating a .htaccess file, which changed the message to Error 500.

    After 2 days trying to sort this out I am completely stumped! Any help you can give would be amazing.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Did you tell DNS Where that sub-domain resides with an ‘A’ record? Or did you ‘wildcard’ the root domain?

    Did you tell cPanel about the sub-domain?

    When you told cPanel about the sub-domain did you set the web root properly so it can find the site’s content?

    Did you do a sub-directory install under that web root by accident? It’s okay but if you did then you need to either move it or else follow these directions https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory

    Oh my God, that’s done it. It was a subdomain issue. I installed WordPress in the subdomain folder and updated the database details and now I’m in. THANK YOU so much :)))

    Tien Nguyen

    (@tien-nguyen)

    You should set this ticket as resolved so people will not waste the time to read the comment again and again. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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