Support » Installing WordPress » Error 404 when installing WordPress

  • I’m trying to install WordPress on the subdomain above. I did a manual install using Filezilla. I created a new database on cPanel and added a new user with all permissions. I edited wp-config-sample.php with my database information and resaved it as wp-config.php. Then when I go to my site to complete the install, I get this:

    Not Found
    The requested URL / was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 Server at Port 80

    I haven’t even managed to access the site yet to affect permalink settings, but I tried creating a .htaccess file, which changed the message to Error 500.

    After 2 days trying to sort this out I am completely stumped! Any help you can give would be amazing.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Did you tell DNS Where that sub-domain resides with an ‘A’ record? Or did you ‘wildcard’ the root domain?

    Did you tell cPanel about the sub-domain?

    When you told cPanel about the sub-domain did you set the web root properly so it can find the site’s content?

    Did you do a sub-directory install under that web root by accident? It’s okay but if you did then you need to either move it or else follow these directions

    Oh my God, that’s done it. It was a subdomain issue. I installed WordPress in the subdomain folder and updated the database details and now I’m in. THANK YOU so much :)))

    Tien Nguyen


    You should set this ticket as resolved so people will not waste the time to read the comment again and again. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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