• Resolved Art Project Group

    (@artprojectgroup)


    Since yesterday we can’t use Rank Math SEO because all products return error 404.

    We tried to upgrade to version 1.0.74, revert to 1.0.73, regenerate permalinks, cleaning LiteSpeed cache… It works for a few minutes and then crashes again. The only thing that keeps it from failing is to deactivate your plugin.

    Any ideas?

    Kind regards.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Rank Math SEO

    (@rankmath)

    Hello @artprojectgroup,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    If something was wrong in the plugin then it wouldn’t work in the first place. But you are seeing the plugin work for a few minutes before it stops working.

    Please check your website & server cache settings and ensure they are not hindering the workflow of WordPress & Rank Math.

    If that doesn’t help, and assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Looking forward to helping you.

    Thread Starter Art Project Group

    (@artprojectgroup)

    Hi, We aren’t sure if the problem is being generated by your plugin. Yesterday with it deactivated it happened again. As far as we can see, the links work and after a few hours they suddenly stop working, without any action on WordPress. It is a very strange case.

    We will keep you informed.

    Kind regards.

    Plugin Author Rank Math SEO

    (@rankmath)

    Hello @artprojectgroup

    Sorry to hear that.

    Please enable the server-level error reporting so you can find the root cause of the issue.

    Hope that helps. Thank you.

    Thread Starter Art Project Group

    (@artprojectgroup)

    There are no errors at the server level, or at least they aren’t displayed in the error log.

    Kind regards.

    Plugin Author Rank Math SEO

    (@rankmath)

    Hello @artprojectgroup

    So is the issue still happening?

    Looking forward to helping you. Thank you.

    Thread Starter Art Project Group

    (@artprojectgroup)

    Solved, although we do not know how. Just as it started to fail, it started working again a few days later. Mystery 🙁

    Best regards.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @artprojectgroup

    Glad it got sorted.

    Could be a caching issue from the server side as we were not able to reproduce it on our end.

    If you need any other assistance, please feel free to contact us again. We are here to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error 404 in WooCommerce products’ is closed to new replies.