Support » Plugin: Envato Toolkit » Error: 403 – Forbidden Failed URL

  • Resolved Mathilde Rivoire

    (@mathilde-rivoire)


    Envato toolkit doesn’t work.
    It says that to me :

    Error: 403 – Forbidden
    Failed URL: https://api.envato.com/v3/market/buyer/download?item_id=12537825&shorten_url=true

    Details about you

    List of all different plugins you bought:
    List of all different themes you bought:
    Your summary:
    Your location is , France. You’ve sold your items times and you have followers on Envato.

    1. Your Customer’s License Details

    Purchase Code: b0b5337d-bd47-46b2-94d9-9cf9b4ce1123
    Is Valid License: No
    Buyer Username:
    License:
    Purchased At:
    Supported Until:
    Status: Support Expired

    4. Status of Purchased Theme ID – 12537825

    Theme Name: Savoy
    Theme Update Available: Yes
    Installed Theme Version:
    Available Theme Version: 1.8.2

    What can I do ?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author KestutisIT

    (@kestutisit)

    No, you are not correct – it works. I tested it when created, and nothing changed after that. But I also had same ‘problem’, when I was using a wrong Token from Envato, which did not had the ‘download purchased items’ permission, while had permission to view them. That is the error you are getting. Also you can get that error if you have exceeded the total download limit per day. So create a new token or edit existing one and add required permissions.

    Thank’s for your answer !
    I tried again and now the the system seeems ok, no more error.
    I hope it’ll make its work when there will be an update….

    That’all

Viewing 3 replies - 1 through 3 (of 3 total)
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