Error 403: access _denied

  • Resolved heatherjdesigns

    (@heatherjdesigns)


    3 months ago

    Hi, I’m trying to setup Post SMTP on lasa.org. I’m using Gmail API. I have the Client ID, Client Secret, Authorized JavaScript Origins and Authorized redirect URI. I click the “Connect to Gmail API and I get this error “Error 403: access _denied”. The website is verified with Google. Is there another setting or something else that needs to be done?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    3 months ago

    Hello @heatherjdesigns

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. Usually 403 error occurs when 2 different email addresses are being used to configure Post SMTP & grant permission.

    Kindly ensure that you are following the exact procedure mentioned in our documentation.

    If the issue persists feel free to reach out to me. I am here to help!

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    3 months ago

    Hello @heatherjdesigns ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter heatherjdesigns

    (@heatherjdesigns)

    3 months ago

    Hi, 

    Thank you for the information. Where on the website would it be pulling the emails from? 

    I’m not sure where to check to make sure they are the same.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    2 months, 4 weeks ago

    Hey,

    You can check the email from Post SMTP Settings> Messages tab & ensure that same email is used to create Gmail API.

    Thread Starter heatherjdesigns

    (@heatherjdesigns)

    2 months, 4 weeks ago

    I checked all the emails and they are all the same.

    I’m still getting the Error “Error 403: access _denied”.

    The website is verified with Google.

    Is there another setting or something else that needs to be done?

    Is it possible to delete everything are start over?

    Thread Starter heatherjdesigns

    (@heatherjdesigns)

    2 months, 3 weeks ago

    Hi,

    Is there anyway I can get help with this issue?

    I checked all the emails and they are all the same.

    I’m still getting the Error “Error 403: access _denied”.

    The website is verified with Google.

    Is there another setting or something else that needs to be done?

    Is it possible to delete everything are start over?

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    2 months, 3 weeks ago

    Hello @heatherjdesigns

    Apologies for the delayed response. It is completely safe to delete everything and start over.

    For quicker resolution, you can open a support ticket with us, and we will address your issue promptly.

    Let me know if you need any further assistance. I’m here to help!

    Thread Starter heatherjdesigns

    (@heatherjdesigns)

    2 months, 3 weeks ago

    Hi,

    I did submit an email to support yesterday. Still waiting on a response.

Viewing 8 replies - 1 through 8 (of 8 total)
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