Support » Fixing WordPress » Error 402 when logging in from specific PC?

  • I’m getting an error 402 when I try and log into wordpress from a specific PC.
    Works fine on other PC’s.
    I have tried incognito mode and clearing the cache.
    Any ideas what it could be and how to fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty-One theme. If the problem goes away, enable them one by one to identify the source of the problem.

    Thread Starter marcelteaching

    (@marcelteaching)

    Thanks James, if it were a plugin error, why would all other PC’s be able to log in? This problem is just a local machine issue.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    It could be something like a security plugin, yes I would have normally started with ruling-out anything on the browser’s end first though, just tired.

    First, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    Thread Starter marcelteaching

    (@marcelteaching)

    Thanks James,
    I really do appreciate the thoughtful reply.
    I get the same error, consistent across all browsers (chrome, firefox, edge)
    The error message has changed.
    It’s now:

    403
    Forbidden

    Access to this resource on the server is denied!

    Once again, using the same login and password on a laptop produces a normal login.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Thread Starter marcelteaching

    (@marcelteaching)

    Hi,
    I wanted to update this to where I am at presently.
    It’s been painful. I have managed to log into my website using a TOR browser – but not everytime. Sometimes it comes up with a “cookies” error.

    “Error: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress.”

    Some circuits come up with an immunify360 error.

    When I try a new circuit – no error, and I can log in.
    When trying it on any other browser, it won’t work – it simply does not log in and stays at the login screen.

    My host appears at a loss. They claim they have disabled all security policies on their end for my account.

    One thing we have learned is that my IP address is on a blacklist.
    https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3A49.182.44.150

    Would appreciate any ideas.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

Viewing 7 replies - 1 through 7 (of 7 total)
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