Hi @mquiggeorgia,
Are you able to send the diagnostic information at the bottom of the help tab in the plugin settings, and can you also send a screenshot of your post edit page?
Thanks 🙂
Thanks for your reply. Here is that diagnostic information except the site list which is long. We have one client site selected for testing. It is a subdomain:
PHP Version: 8.2.27
WordPress Version: 6.7.2
Plugin Version: 3.12
HTTP OR HTTPS: HTTPS
Active Plugins:
FluentSMTP
Advanced Custom Fields: ACF Code Field
Admin Menu Tree Page View
Advanced WordPress Backgrounds
Advanced Custom Fields
Post Grid Master – Post Grid Solution with Ajax Filter
All-in-One WP Migration
Better Plugin Compatibility Control
Better Search Replace
Blocks Animation: CSS Animations for Gutenberg Blocks
BNE Testimonials Pro
Classic Editor
Classic Widgets
Anti-Spam by CleanTalk
Admin Columns
Custom Post Type UI
Yoast Duplicate Post
GTM4WP – A Google Tag Manager (GTM) plugin for WordPress
Enable jQuery Migrate Helper
Enable Media Replace
Featured Image Admin Thumb
Find My Blocks
Forminator Pro
GA Google Analytics
GenerateBlocks
Header Footer Code Manager
Heartbeat Control by WP Rocket
Hustle Pro
Kadence Blocks – Gutenberg Blocks for Page Builder Features
LiteSpeed Cache
MainWP Child
Search Engine Labs Content
MetaSlider
NPS Survey v2
Password Protected
Phoenix Media Rename
Plugin Notes Plus
Pre* Party Resource Hints
Reusable Blocks Extended
Smart Slider 3
SiteOrigin CSS
Social Icons Widget & Block by WPZOOM
Easy Updates Manager Premium
SVG Support
Terms of Use
Spectra
Branda Pro
User Role Editor Pro
Widget CSS Classes
Wordfence Security
Hide admin notices
WP Crontrol
Auto Publish for Google My Business
Widgets for Google Reviews
Smush Pro
SmartCrawl Pro
WPMU DEV Dashboard
WPS Hide Login
Here is screenshot:
Well, that didn’t work.
Couldn’t share screenshot, but a thought occurred… could it be a permissions thing with Google My Business?
Hi @mquiggeorgia,
On the post edit page, do you see your Google My Business profile show up as a selectable option. Please see the below image on what I mean: https://ps.w.org/wp-google-my-business-auto-publish/assets/screenshot-9.jpg?rev=2841343 see how it says “Location selection” and mie shows 3 locations. Do you see your profiles here and are they selected before publishing or clicking the “Share Now” button?
Thanks,
Hi, yes we can see our website in the list and have it selected as your screenshot. We thought it might be because we were using a dev version of the site and it wasn’t connected properly to GMB, but we get the same error when trying from the live site too.
Hi @mquiggeorgia,
Can you please check 2 things:
- In the plugin settings, in the “Additional Options” tab, do you have “By default don’t share posts on my Google My Business Page” checked? If so, please uncheck this.
- In the “Sharing Options” tab, do you have any categories selected for “Don’t Share Select Post Categories to my Google Business page”, if so, please uncheck any relevant categories.
- In the plugin settings, in the “Post Now” tab, if you write some simple text content and no image, does the share work? Now try with an image, does that work?
- Can you send a link to the featured image of your post? Please make sure images meet the following guidelines: Google My Business has an unusual image requirements and we enforce these requirements in the plugin. If your image does not meet Google’s standards we will still share the post but it will just have no image. You need to make sure that the width AND height of the image is at least 250px AND the file size is greater then 10kb. Please ensure the file type of your image is standard like a jpg or png. If you are absolutely sure your image meets these requirements and it still is not being shared please raise a support request.
well i have the same issue and i think i found te problem.
the google my business are not accepting .webp formats only jpgs. the plugin choose the featured image, Is possible to choose a diferente image when editing the post?
Hi @ivotavaresnet,
Thanks for that info, the original poster might find this helpful. In short, not in the free version, but the pro version, AutoSocial (https://northernbeacheswebsites.com.au/autosocial/ see: https://northernbeacheswebsites.com.au/root-nbw/wp-content/uploads/2018/08/autosocial-meta-box.jpg), has the option to select a different image other than the featured image.
Thanks,
Hi, thanks for the extensive response, got called away to other tasks. We use .webp images extensively so it could be the problem in our case too. Surprising that Google doesn’t accept them.
Ahh thanks for that info. Yes if Google provides support for this in the future, I will surely add support for this. Because things go through their API, they have stricter control on formats.
