Title: error
Last modified: August 21, 2016

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# error

 *  Resolved [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [12 years ago](https://wordpress.org/support/topic/error-368/)
 * On one of my sites, trying to run the application i get Server Status: 500 -Internal
   Server Error
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 14 replies - 1 through 14 (of 14 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [12 years ago](https://wordpress.org/support/topic/error-368/#post-4928505)
 * Hey [@mrppp](https://wordpress.org/support/users/mrppp/),
 * Checkout this section on the FAQs I believe it may help with this issue:
    -> 
   Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)-
   > Find section: “3. Troubleshoot=> I got an “Internal Server 500″ message what
   should I do?”
 * Hope that helps!
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [12 years ago](https://wordpress.org/support/topic/error-368/#post-4928507)
 * Thanks will have a look and report back
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [12 years ago](https://wordpress.org/support/topic/error-368/#post-4928513)
 * My Server logs are empty.
    Duplicator log is empty snapshot set to 0755 “Reasons
   for log file not showing: – The web server does not support returning .log file
   extentions. – The snapshots directory does not have the correct permissions to
   write files. Try setting the permissions to 755. – The process that PHP runs 
   under does not have enough permissions to create files. Please contact your hosting
   provider for more details.”
 * Calling host
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [12 years ago](https://wordpress.org/support/topic/error-368/#post-4928515)
 * Oh well back to scratching head, host tech useless told me what i already know
   **
   My Server logs are empty** If i have no packages, can i just delete plugin and
   try reinstall it?
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [12 years ago](https://wordpress.org/support/topic/error-368/#post-4928518)
 * is this the problem
    This server does not have shell_exec configured to run. 
   Please contact the server administrator to enable this feature.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928560)
 * Hey [@mrppp](https://wordpress.org/support/users/mrppp/),
 * shell_exec is not required to use the plugin it just allows for extra features
   to be used…
 * Cheers~
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928570)
 * Um ok, not sure then, host cant find any issues.
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928573)
 * OK Skip the scan and it works…
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928574)
 * OK figured it out. My hosting company for some reason created a 50Mb backup and
   left it in the directory . Removed this and now it works as it should!!!
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928577)
 * Sounds good! BTW in version 0.5.3 won’t have the skip step as its all integrated
   as part of the workflow…
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928580)
 * is it normal to have latin1 and utf in Db?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928600)
 * [Duplicate Post](http://wordpress.org/support/topic/latin1_swedish_ci?replies=2#post-5605119)
 *  Thread Starter [mrppp](https://wordpress.org/support/users/mrppp/)
 * (@mrppp)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928601)
 * ok not sure why i have them
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928602)
 * [Please See](http://wordpress.org/support/topic/latin1_swedish_ci?replies=2#post-5605119)

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘error’ is closed to new replies.

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 * 14 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/error-368/#post-4928602)
 * Status: resolved