Support » Fixing WordPress » Error 324/The connection was reset

  • I am able to reach my Dashboard consistently but then I receive an “Error 324” message (Google Chrome) or a “Document Expired This document is no longer available” message (Mozilla Firefox) whenever I attempt to click on any of my Menu options on the left side of my screen. Last night the issue was constant, now it seems to be working normally about twenty percent of the time but I still lose a lot of data when I attempt to save a draft and it fails.

    My webhosting is through GoDaddy and their technical support said this was a result of a WordPress plugin. I have disabled all plugins and the problem continues to persist.


    Thank you for your help.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. You are still running multiple plugins. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    I have disabled all plug-ins, saw that the issue wasn’t fixed and reactivated them. I switched to the default theme last night and nothing changed, I continued to receive the “Error 324” message.

    I think your final suggestion is what the GoDaddy tech had me do last night as well.

    If you have tried resetting the plugins folder already, then this cannot be a plugin issue. Perhaps it is a local issue.

    I don’t think it’s a local issue since the same thing is happening on my home and work computer at different location in the same city.

    I’ll try deactivating all my plugins again. The GoDaddy tech had me rename each plugin from my FTP- is the best way to do it since I don’t have consistent Dashboard access?

    I’ll also try the default theme again. The GoDaddy tech just had me rename my current theme. It brought down my site and made the dashboard look “half loaded.”

    Are there any other suggestions for this issue. I haven’t made any changes to my site in weeks and all the sudden this started and I can’t get my head around why.

    Does anyone have any theories on why this is such an intermittent problem? My dashboard will act perfectly normal for 2-3 minutes and then start up again with the message reading:

    “No data received
    Unable to load the webpage because the server sent no data.
    Here are some suggestions:
    Reload this webpage later.
    Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.”

    Then after a few minutes it will be back to normal again. It’s been on that kind of cycle all day today.

    This is what I see when I’ve disabled all my plugins and head back to the dashboard. If I click on anything I continue to receive the “Error 324” message.

    Just spent over an hour on the phone with GoDaddy and they insist the problem is with something concerning WordPress. They were able to access my page which I am not able to do.

    Another strange thing is while I can’t get my dashboard to work correctly on either of my home PCs, my work PC, or my wife’s Mac the dashboard works perfectly from my Kindle Fire HD running off of AT&T’s 4G LTE network. Anyone have any idea why that would be?



    Forum Moderator

    Working right now for me (Starbucks AT&T).

    But your site has lots of plugins and a non-GPL theme (not so good and not supported here at all), so that might be problematic…

    I’d go with deactivating all plugins, resetting the plugins folder (change the name on it via FTP) and switching to the default theme to see if that helps…

    @wpyogi: Thank you but as you can read above those suggestions haven’t worked.

    The only thing that has worked at all thus far is going into my control panel, clicking on JAVA, and then clicking on “Restore Defaults” and then “Delete Files.” It seems to be a temporary fix because the issue keeps returning after several hours but in between my Dashboard operates normally.

    Does anyone have a theory as to why this solution works and how to proceed from here?



    Forum Moderator

    This keeps repeatedly happening using the default theme and no plugins? If so, that would suggest a server issue.

    Everything I have read on Error 324 suggest that it is a local browser issue that is not specific to WordPress.



    Forum Moderator

    Good to know – thanks, esmi.

Viewing 13 replies - 1 through 13 (of 13 total)
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