Title: Error
Last modified: August 21, 2025

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# Error

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/error-1949/)
 * Why am I getting this error on a web site I am building when I have valid licenses
   etc.:
 * 2025-08-21 17:35:29: Scheduled: access_key_notices: “API error – Failed to retry
   API request”
    2025-08-21 16:19:51: Sending security logs: “Failed to retry API
   request” 2025-08-21 17:35:29: Access key validating: “Access Key validation failed:
   API error – Failed to retry API request”
 * Regards
 * SMB
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1949%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/error-1949/#post-18608901)
 * Hello [@stevehale](https://wordpress.org/support/users/stevehale/),
 * Please click “Synchronize with Cloud” in the plugin settings, wait until the 
   rotating icon disappears and refresh the page.
 * Did it help you?
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/error-1949/#post-18613575)
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/error-1949/#post-18613575)
 * Status: resolved