Hi @khaledsalem,
Thanks for reaching out! Can you please share the following info so we can help troubleshoot?
- Your Site Health information. You can use this form to share privately if preferred.
- At what stage do you encounter this message? (ie. When clicking on the Site Kit dashboard tab or from the admin toolbar when browsing your site)
- Can you share any browser console errors that appear? You can share a screenshot using a service such as Imgur or Google Drive.
Let me know if you have any questions on the above.
@shetheliving Thank you.. The requested information has been sent in the above form
Thank you for sharing that info, @khaledsalem. You mentioned that Site Kit is working in mobile, but not on your PC. In the past, we’ve seen this error occur when a browser extension is blocking or interfering with Site Kit.
Can you please try opening Site Kit on your site with your browser in incognito mode in Chrome and let me know if it works there?
As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.
I have sent all the required data in the above form that your colleague provided to me.
Thank you, the problem has been resolved
@khaledsalem Many thanks for the update, glad to hear you’re no longer encountering this error. Out of curiosity did you make any changes to your site before this started to work or do you recall any changes at host level?
