Title: error
Last modified: December 12, 2020

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# error

 *  Resolved [wordpressdharma](https://wordpress.org/support/users/wordpressdharma/)
 * (@wordpressdharma)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-1452/)
 * I got this error when installing cleantalk at dev.ojaya.com:
 * 2020-12-11 20:20:02: Error occurred while updating SpamFireWall local base. Error:
   COULD_DECODE_MULTIFILE
 * You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-1452/#post-13779516)
 * Hello, [@wordpressdharma](https://wordpress.org/support/users/wordpressdharma/)
 * Could you, please reactivate the plugin with Complete deactivation option
 * – Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
   > Antispam by Cleantalk -> Advanced settings)
 * – Check the last settings “Complete deactivation” and save changes.
 * – Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
 * – Then activate it.
 * – Proceed to the plugin’s settings. Enter your access key.
 * Did it help?
 * Best regards
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-1452/#post-13820724)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [wordpressdharma](https://wordpress.org/support/users/wordpressdharma/)
 * (@wordpressdharma)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-1452/#post-13822286)
 * Yes, that worked!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘error’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [wordpressdharma](https://wordpress.org/support/users/wordpressdharma/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/error-1452/#post-13822286)
 * Status: resolved