Title: Error
Last modified: September 17, 2020

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# Error

 *  Resolved [waiilab](https://wordpress.org/support/users/waiilab/)
 * (@waiilab)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-1420/)
 * Hi, How to connect the store with Facebook? When I try to log into my FB account–
   I get a message that is missing required information from the developer. How 
   to solve it?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1420%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Ian Misner](https://wordpress.org/support/users/ianmisner/)
 * (@ianmisner)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-1420/#post-13423537)
 * Hey [@waiilab](https://wordpress.org/support/users/waiilab/)!
 * I’m sorry the connection to Facebook is not working for you on your site. The
   error you’re experiencing is new for us, but we’ve seen a few other reports of
   it in the last day or two. We’re currently working with Facebook to fully understand
   the cause of this issue.
 * If you are experiencing this specific error, and it continues after multiple 
   connection attempts, we ask [that you reach out to our team with both the email address associated with your Facebook account and your Business Manager ID](https://www.skyverge.com/contact/?form_type=support&purchased=wordpress&plugin=facebook&content=Business%20Manager%20ID:%0D%0AFacebook%20Account%20Email%20Address:%0D%0AWhat%20have%20you%20tried%20so%20far?:).
 * You can find your Business Manager ID by going to the Business Manager, selecting
   the business you want to connect to, and checking the URL for the “business_id
   =” value. This information will let the Facebook team find your connection attempt
   in their logs. Please do not post this information in the forum.
 * In the meantime, you can also [click the contact us link to reach out to Facebook](https://cloud.skyver.ge/WnuJOp91)
   about this particular error as well!
 * Cheers,
    Ian
 *  [Ian Misner](https://wordpress.org/support/users/ianmisner/)
 * (@ianmisner)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/error-1420/#post-13466508)
 * Hey [@waiilab](https://wordpress.org/support/users/waiilab/),
 * It has been a while since we heard from you, so I’m going to mark this topic 
   as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)
   if you have further questions.
 * Thanks,
    Ian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ian Misner](https://wordpress.org/support/users/ianmisner/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/error-1420/#post-13466508)
 * Status: resolved