Support » Plugin: 10Web Social Photo Feed » Error

  • Hello,

    I have this message (to see it, click on the hamburger menu and go down):

    “Something is wrong. Response takes too long or there is JS error. Press Ctrl+Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
    Instagram token is invalid or expired. Please reset token and sign-in again to get new one.
    Admin warning: there is one or more private user in this feed(). Their media won’t be displayed.”

    I reset token and still have this error. What should I do?

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @silgo,

    Thanks for your inquiry.

    Please enter Instagram feed > settings > advanced and uninstall the plugin.

    Now please install again, make sure that your Instagram account is public and authenticate then recreate your feed.

    If the issue persists, please send me the link to your Instagram account and also please mention which username or hashtag feed you are trying to display.

Viewing 1 replies (of 1 total)
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