Title: Error
Last modified: March 31, 2020

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# Error

 *  Resolved [Ofer Ziv – face 2 face](https://wordpress.org/support/users/fafchook/)
 * (@fafchook)
 * [6 years ago](https://wordpress.org/support/topic/error-1318/)
 * I have created my first link, and when I go to the dashboard I get this error
   message:
 * Error opening database file (/home/f2fco/wp.f2f.co.il/wp-content/plugins/clickervolt-
   data/maxmind_dbs/city.mmdb). Is this a valid MaxMind DB file?
 * What to do?

Viewing 1 replies (of 1 total)

 *  Plugin Author [clickervolt](https://wordpress.org/support/users/clickervolt/)
 * (@clickervolt)
 * [6 years ago](https://wordpress.org/support/topic/error-1318/#post-12615365)
 * Hello,
 * Please note that we only offer support through our official channel at [https://help.clickervolt.com](https://help.clickervolt.com)–
   we don’t offer support on WordPress.org forums for the following reasons:
 * 1/ When someone posts a new topic here, we do NOT get any notification, so the
   only way we can know is by coming here from time to time – which we don’t do 
   often at all. The end result is that you’re waiting for an answer while we don’t
   know that you asked something 🙂
 * 2/ For reporting bugs or any issue, there is a “Contact Us” option directly available
   in the ClickerVolt plugin
 * 3/ Note that even though we fix all reported bugs, support requests falling under
   other categories are only available in the premium packages as explained in the
   first 2 lines of our plugin description:
    [https://wordpress.org/plugins/clickervolt/](https://wordpress.org/plugins/clickervolt/)

Viewing 1 replies (of 1 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/clickervolt_d8e1ca.svg)
 * [ClickerVolt - Affiliate Links & Click Tracking for Performance Marketers](https://wordpress.org/plugins/clickervolt/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/clickervolt/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/clickervolt/)
 * [Active Topics](https://wordpress.org/support/plugin/clickervolt/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/clickervolt/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [clickervolt](https://wordpress.org/support/users/clickervolt/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/error-1318/#post-12615365)
 * Status: resolved