Title: Error:  (125)
Last modified: August 30, 2016

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# Error: (125)

 *  Resolved [Leo](https://wordpress.org/support/users/leowebdev/)
 * (@leowebdev)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/error-125-126/)
 * Error: (125) Unable to compress your backup because there is no zip utility available.
   
   For sure I have zip active on my apache server.
 * [https://wordpress.org/plugins/wp-backitup/](https://wordpress.org/plugins/wp-backitup/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [WPBackItUp](https://wordpress.org/support/users/wpbackitup/)
 * (@wpbackitup)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/error-125-126/#post-6710938)
 * Hi leowebdev!
 * Sorry you are having trouble with your back up.Please submit a support ticket.
   I didn’t see one for this email address so wasn’t sure if I had any additional
   information yet for you.
 * All requests may be submitted using the WP BackItUp Support Portal. If you are
   a customer with an active license then you may login to the portal using your
   email address and the password you were sent after your purchase. Once logged
   in you be able to create tickets, check ticket status, upload files and even 
   send additional information. Lite customers will not be able to login but may
   submit tickets.
 * Please go to the link below and fill out the support request form. We recommend
   that you provide as much detail as possible and we’ll be in touch soon.
 * [http://support.wpbackitup.com/support/tickets/new](http://support.wpbackitup.com/support/tickets/new)
 * Thanks.
 * Jeremy

Viewing 1 replies (of 1 total)

The topic ‘Error: (125)’ is closed to new replies.

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## Tags

 * [compress](https://wordpress.org/support/topic-tag/compress/)
 * [zip](https://wordpress.org/support/topic-tag/zip/)

 * 1 reply
 * 2 participants
 * Last reply from: [WPBackItUp](https://wordpress.org/support/users/wpbackitup/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/error-125-126/#post-6710938)
 * Status: resolved