Title: Error
Last modified: September 5, 2019

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# Error

 *  Resolved [JetRain](https://wordpress.org/support/users/jetrain/)
 * (@jetrain)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-1242/)
 * I keep getting this error when testing the checkout:
    “Unable to process this
   payment, please try again or use alternative method.”
 * I checked the logs and this is what I see:
 * 2019-08-09T13:14:15+00:00 WARNING The value “” is not a valid IP address.
    2019-
   08-09T13:20:52+00:00 WARNING The value “” is not a valid IP address. 2019-08-
   09T13:20:56+00:00 WARNING The value “” is not a valid IP address.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1242%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/)
 * (@dougaitken)
 * Automattic Happiness Engineer
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-1242/#post-11975978)
 * Hey there [@jetrain](https://wordpress.org/support/users/jetrain/)
 * Are you still seeing that error message?
 * Can you let me know if you can replicate this on the latest version of WooCommerce
   and Stripe, please? Are there any other details about that log message? I’m unsure
   if that is related to the Stripe payment gateway.
 * Thanks,
 *  Thread Starter [JetRain](https://wordpress.org/support/users/jetrain/)
 * (@jetrain)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-1242/#post-11976296)
 * No thanks, I got it resolved a couple of weeks ago.
 *  [Bereshka](https://wordpress.org/support/users/bereshka/)
 * (@bereshka)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-1242/#post-12377849)
 * how would be nice if you share how u fixed it
 *  Thread Starter [JetRain](https://wordpress.org/support/users/jetrain/)
 * (@jetrain)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-1242/#post-12378042)
 * I wish I could help, but it was so long ago I don’t even know what site this 
   was for. FYI I gave up on WooCommerce and now exclusively use Shopify…no headaches!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [Unable to process](https://wordpress.org/support/topic-tag/unable-to-process/)

 * 4 replies
 * 2 participants
 * Last reply from: [JetRain](https://wordpress.org/support/users/jetrain/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/error-1242/#post-12378042)
 * Status: resolved