Title: Error Last modified: May 16, 2019 --- # Error * Resolved [Rory01](https://wordpress.org/support/users/rory01/) * (@rory01) * [7 years ago](https://wordpress.org/support/topic/error-1205/) * Hi Pixelbart, * I have installed the plugin and all the setting are right i think but i am getting an error when clicking on a button (pro or Con) “Sorry, an error has occurred.” * I don’t know what type of error it is, but maybe you can help me? * Looking forward to your reply. * Kind Regards Rory * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1205%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Pixelbart](https://wordpress.org/support/users/pixelbart/) * (@pixelbart) * [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11540581) * Hi [@rory01](https://wordpress.org/support/users/rory01/), * I think the mistake is related to auto-optimizing. You can summarize and minify the javascript files. This works well in the rarest cases and Helpful also has problems with it. * The console (F12 in Google Chrome) also displays errors regarding Auto-Optimize. The error only occurs if something in Javascript doesn’t work, then Helpful can’t save something because it doesn’t work for Helpful. * There’s not much I can do about that. This is also written by all plugins that offer such functions. * Plugin Author [Pixelbart](https://wordpress.org/support/users/pixelbart/) * (@pixelbart) * [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11540593) * [@rory01](https://wordpress.org/support/users/rory01/) I have seen that no cookies are set. Maybe one of your plugins is blocking cookies? Helpful needs cookies to know if a user has already voted. * This is DSGVO (GDPR) compliant as no IP address is stored. * Thread Starter [Rory01](https://wordpress.org/support/users/rory01/) * (@rory01) * [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11541390) * Hi Pixelbart, * Thank you for your quick reply! * I will look in to Autoptimiz and the cookie problem. Maybe i can leave the .JS out of the magnification. * Kind regard Rory * [bdrinkwater](https://wordpress.org/support/users/bdrinkwater/) * (@bdrinkwater) * [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11545199) * Hi PixelBart. Also getting this error upon installing and activating the plugin. * ``` WordPress Version: 5.2 PHP Version: 7.2.14-1+0~20190113100657.14+jessie~1.gbpd83c69 Helpful Version: 3.1.1 with OceanWp and ElementorPro Not using AuthOptimize and have disabled caching to test if that was the issue. [Sat May 18 03:46:03.962442 2019] [proxy_fcgi:error] [pid 31568] [client 127.0.0.1:36394] AH01071: Got error 'PHP message: PHP Warning: get_browser(): browscap ini directive not set in /public_html/wp-content/plugins/helpful/core/classes/Admin.class.php on line 476\n', referer: https://xxxxxxxxxxxxxxxxx/wp-admin/edit.php?post_type=helpful_feedback [Sat May 18 03:46:09.190480 2019] [proxy_fcgi:error] [pid 31570] [client 127.0.0.1:36404] AH01071: Got error 'PHP message: PHP Warning: get_browser(): browscap ini directive not set in /home/xxxxxxxxxxxxxxxxx/public_html/wp-content/plugins/helpful/core/classes/Admin.class.php on line 476\n', referer: https://xxxxxxxxxxxxxxxx.com/wp-admin/admin.php?page=helpful [Sat May 18 03:46:12.860155 2019] [mpm_itk:warn] [pid 31571] (13)Permission denied: [client 127.0.0.1:36408] Couldn't read /home/xxxxxxxxxxxxxxxxxx/public_html/wp-admin/admin-ajax.php, closing connection., referer: https://xxxxxxxxxxxxxxxxxxxxxxx.com/wp-admin/admin.php?page=helpful&tab=detail [Sat May 18 03:46:17.978980 2019] [proxy_fcgi:error] [pid 31573] [client 127.0.0.1:36418] AH01071: Got error 'PHP message: PHP Warning: get_browser(): browscap ini directive not set in /home/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxs.com/public_html/wp-content/plugins/helpful/core/classes/Admin.class.php on line 476\n', referer: https://xxxxxxxxxxxxxxxxxx.com/wp-admin/admin.php?page=helpful&tab=detail [Sat May 18 03:46:24.718260 2019] [proxy_fcgi:error] [pid 31575] [client 127.0.0.1:36426] AH01071: Got error 'PHP message: PHP Warning: get_browser(): browscap ini directive not set in /home/xxxxxxxxxxxx/public_html/wp-content/plugins/helpful/core/classes/Admin.class.php on line 476\n', referer: https://xxxxxxxxxxxxxxxxxx.com/wp-admin/admin.php?page=helpful&tab=design ``` - This reply was modified 6 years, 12 months ago by [bdrinkwater](https://wordpress.org/support/users/bdrinkwater/). Reason: further info - This reply was modified 6 years, 12 months ago by [bdrinkwater](https://wordpress.org/support/users/bdrinkwater/). - This reply was modified 6 years, 12 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Reason: Formatting * Plugin Author [Pixelbart](https://wordpress.org/support/users/pixelbart/) * (@pixelbart) * [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11549972) * [@bdrinkwater](https://wordpress.org/support/users/bdrinkwater/) * Thanks for your feedback. `get_browser()` is not configured correctly on your server. The message should only appear if you set `WP_DEBUG` to `true`. * In one of the future updates I will disable browser detection with `get_browser()` or add it as an option, because apparently a lot of people can’t use the PHP extension for `get_browser()`. * The function is not so important for Helpful, because it only tries to find the browser of the user who is sending the feedback form. This information is then normally stored. Since I didn’t want to work with third-party services in Helpful, I used the `get_browser()` PHP extension. * Next time, please create your own thread here in the forum so that I will be notified. I could have answered you much faster 🙂 - This reply was modified 6 years, 12 months ago by [Pixelbart](https://wordpress.org/support/users/pixelbart/). - This reply was modified 6 years, 12 months ago by [Pixelbart](https://wordpress.org/support/users/pixelbart/). Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/helpful.svg) * [Helpful](https://wordpress.org/plugins/helpful/) * [Frequently Asked Questions](https://wordpress.org/plugins/helpful/#faq) * [Support Threads](https://wordpress.org/support/plugin/helpful/) * [Active Topics](https://wordpress.org/support/plugin/helpful/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/helpful/unresolved/) * [Reviews](https://wordpress.org/support/plugin/helpful/reviews/) * 5 replies * 3 participants * Last reply from: [Pixelbart](https://wordpress.org/support/users/pixelbart/) * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/error-1205/#post-11549972) * Status: resolved