Title: error 10413 appears when using coupons
Last modified: August 22, 2016

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# error 10413 appears when using coupons

 *  Resolved [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/)
 * I found this post during a google search of error code 10413.
    My website is 
   pipelist.com and I use the woocommerce plugin. I want to use a coupon to give
   my clients a discount off a few items, but after entering the coupon code and
   going to paypal to make the payment, the 10413 error pops up. my items are adding
   up correctly in the checkout page, before and after the coupon is added. If i
   make a coupon for free shipping and apply it at checkout there is not problem.
   theres only an issue when its the coupons are applied to the cart or to a product.
   where can the error be and is there any fix this? Thank you!
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561094)
 * Are you using a regular coupon code in WooCommerce or are you using something
   like the bulk item discount plugin?
 * If it’s the regular coupon code can you let me know exactly how to reproduce 
   the problem? I think I’ve gotten this stuff fixed in my dev repo, but I’d like
   more samples to try and reproduce the problem to confirm it’s indeed fixed.
 * If you could tell me the price of the item(s) you’re adding to the cart and the
   type of discount you’re applying that would be a big help.
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561154)
 * It is a regular coupon code. No plugin.
    To replicate my error, go to my site,
   pipelist.com, go to tobaccos, click on any tobacco product (just not the sampler
   pack), then add a 2 oz bag to your cart, click on view cart, then enter coupon
   code free2oz and click apply. Finally, go to checkout and enter a few pieces 
   of info and then hit place order. this will redirect you to paypal, but this 
   is where the issue is, it will just redirect you back to the cart and the error
   code will pop up. I personally dont get the 10413 error when I do this, i just
   get an error message on the screen, but a customer of mine emailed me and told
   me that he got the 10413 error message. Im assuming that my error message is 
   related to his 10413 error. Thanks let me know what you find!
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561266)
 * [@angelleye](https://wordpress.org/support/users/angelleye/) any luck recreating
   the scenario?
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561267)
 * @pipelist.com
 * I see what’s going on here. When I followed your procedure I wind up with the
   subtotal being $0, but then all I have to pay for is shipping.
 * The only way to utilize discounts with the PayPal API (when including linte item
   details) is to include the discount amount as an additional line item with a 
   negative amount. In this case, it results is a $0 ITEMAMT getting sent to PayPal
   in the API request, which their system will not accept. There’s nothing I can
   do about that directly. Instead, we simply have to find a way to send some sort
   of an amount with ITEMAMT in the request, or leave out the order items altogether.
 * With your scenario, that’s probably the best option (to just leave the order 
   items out) but then, of course, those item details won’t show up in the PayPal
   transaction details. The WooCommerce order ID will show up in the transaction
   details, though, so you could always refer back to your WooCommerce orders to
   see what was on the order if need be.
 * As it stands right now, I don’t have an option to disable line-items in the plugin,
   but this is one example where this option is necessary. You’re the first to bring
   it up, though, so it’s not something I’ve gotten done yet.
 * I have [added this to my list of updates for the 1.1.6 release](https://github.com/angelleye/paypal-woocommerce/issues/141).
   It will probably be another 2 or 3 weeks before this is done, though.
 * If you want to get a head start on it I could make some custom adjustments on
   your system, but I’d need you to [buy an hour of premium support](http://www.angelleye.com/product/premium-support/)
   to get that done for you.
 * I’m going to go a head and close this ticket for now, but you can go ahead and
   place that order for premium support if you want and we can get you taken care
   of pretty quickly. Otherwise, just look out for the 1.1.6 release and that will
   include this update.
 * Sorry I don’t have better immediate news for you.
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561270)
 * [@angelleye](https://wordpress.org/support/users/angelleye/)
    I’m not a web developer
   by any means… So I didn’t really get what you were telling me to do or to leave
   out. Sorry about that. If I buy the premium support can you get this working 
   as I desire? Or do I need to wait until the update for PayPal to allow me to 
   place an order for a free item? Where can I get the premium support?
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561271)
 * Yes, if you buy an hour of premium support I can go in and make the adjustment
   directly on your site so that it will simply leave the item details out of the
   request. That would solve this problem.
 * Then when the 1.1.6 update is released you would just need to make sure the settings
   were set to leave the items out (which will be a new option) and you’ll be right
   back to where you want to be on the new version.
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561273)
 * Where can I get the premium service? Can I specificly request you?
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561274)
 * You can [use this link to purchase the premium support](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/www.angelleye.com/product/premium-support/?output_format=md).
 * It will be me doing this for you. This whole thing is pretty much me, which is
   why the development has slowed a little bit since I first released it.
 * Premium support requests are my top priority, though, so I’ll get you taken care
   of pretty quickly.
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561298)
 * The link is just directing me to the forums homepage.
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561302)
 * Whoops. [Use this one](http://www.angelleye.com/product/premium-support/).
 *  Thread Starter [pipelist.com](https://wordpress.org/support/users/pipelistcom/)
 * (@pipelistcom)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561304)
 * ok, service ordered. how long do you think before the issue is resolved?
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561306)
 * @pipelist.com, I sent you an email response to your order requesting the details
   I need. I should be able to get this done for you tonight.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘error 10413 appears when using coupons’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
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## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 12 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/error-10413-appears-when-using-coupons/#post-5561306)
 * Status: resolved