Title: Erro json Last modified: September 20, 2021 --- # Erro json * [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/) * Olá, estava tentenando adicionar um widget no WordPress e quando clico em “Atualizar” aparece a mensagem “Ocorreu um erro, A resposta não é um JSON válido”, alguém já obteve esse erro? - This topic was modified 4 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). Viewing 12 replies - 1 through 12 (of 12 total) * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14890975) * Hi [@alvarobas](https://wordpress.org/support/users/alvarobas/)! I hope a response in English is okay – do you mind sharing which plugin you were trying to install that gave you this error? Can you also share a screenshot of the error? * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14893625) * Its okay! Im trying to add a personalized HTML with a widget, and when i click in Update a receiver that error “Ocorreu um erro, A resposta não é um JSON válido”, in English “An error occurred, The response is not a valid JSON” * Image: [https://i.imgur.com/miSKJh3.png](https://i.imgur.com/miSKJh3.png) * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14894875) * Thanks for sharing the screenshot! I think this might be caused by one of the plugins or themes you’re using. Do you know what plugin/theme you’re using is giving you all the `360 ...` widgets? * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14894994) * Thanks Madison,its a native widgets of WordPress the 360 images is only a html block on this widgets, and i use BeTheme * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14895403) * I’m still having some trouble replicating this on my end. Were the widgets you showed in the screenshot something custom? If they were created by a plugin, do you mind linking the specific plugin? * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14899383) * No, it’s not custom. I add this in appearance > widgets * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14899558) * Can you provide a list of the plugins you’re using? * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 9 months ago](https://wordpress.org/support/topic/erro-json/#post-14902941) * Yes! Gerenciador de download v 3.2.03 | W3 Eden, Inc. All-in-One WP Migration v 7.30 | ServMask BackWPup v 3.9.0 | Inpsyde GmbH Bookly v 19.9.1 | Bookly Bookly Coupons (Add-on) v 2.6 | Bookly Bookly Custom Fields (Add-on) v 1.9 | Bookly Bookly Customer Groups (Add-on) v 2.0 | Bookly Bookly Customer Information (Add- on) v 1.9 | Bookly Bookly Group Booking (Add-on) v 1.8 | Bookly Bookly Locations( Add-on) v 3.2 | Bookly Bookly PayU Latam (Add-on) v 2.2 | Bookly Bookly Pro ( Add-on) v 3.9 | Bookly Bookly Service Extras (Add-on) v 3.1 | Bookly Contact Form 7 v 5.3 | Takayuki Miyoshi Contact Form CFDB7 v 1.2.5.3 | Arshid Duplicate Page v 4.3 | mndpsingh287 Easy WP SMTP v 1.3.9.3 | wpecommerce, alexanderfoxc Fonts Plugin | Google Fonts Typography v 2.5.95 | Fonts Plugin Force Regenerate Thumbnails v 2.0.6 | Pedro Elsner Hotjar v 1.0.10 | Hotjar Mobile Redirect v 1.7.1 | Ozette Plugins Page Links To v 3.3.5 | Mark Jaquith Proteção por Senha v 2.3 | Ben Huson Redirection v 4.9.2 | John Godley Relevanssi v 4.7.2.1 | Mikko Saari Slider Revolution v 6.2.6 | ThemePunch Smash Balloon Instagram Feed v 2.9.1 | Smash Balloon SSL Insecure Content Fixer v 2.7.2 | WebAware Styleguide – Custom Fonts and Colors v 1.8 | Ben Gillbanks Use Any Font v 6.1.4 | Dnesscarkey WCK– Custom Fields and Custom Post Types Creatorv 2.2.6 | Cozmoslabs WP STAGING v 2.8.4 | WP-STAGING WP-Optimize – Clean, Compress, Cache v 3.1.11 | David Anderson Yoast SEO v 16.6.1 | Yoast * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 8 months ago](https://wordpress.org/support/topic/erro-json/#post-14918575) * Got it, thank you for all that info! Is there any chance you can share the JSON that’s returned by that particular request? It also looks like your screenshot went away, are you able to reupload it? * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 8 months ago](https://wordpress.org/support/topic/erro-json/#post-14921442) * Yeah, I will upload the image again. Yes i could share the JSON but i dont know hot to get it. * Thread Starter [alvarobas](https://wordpress.org/support/users/alvarobas/) * (@alvarobas) * [4 years, 8 months ago](https://wordpress.org/support/topic/erro-json/#post-14921469) * [https://i.imgur.com/PgaVHw7.png ](https://i.imgur.com/PgaVHw7.png) the new upload * [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * (@aetherunbound) * [4 years, 8 months ago](https://wordpress.org/support/topic/erro-json/#post-14922230) * Thanks! You can hopefully intercept the JSON that’s being sent by using your browser’s “developer tools”. Here are guides for how to do that: - [Chrome](https://developer.chrome.com/docs/devtools/network/) - [Firefox](https://developer.mozilla.org/en-US/docs/Tools/Network_Monitor/request_list) * When you try and save the widget (or whatever causes the error to pop up), you should see a new request go through. We’re looking for the “response body” of the request to see what it is sending. Let me know if you have any more questions on how to try and capture that info! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Erro json’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 2 participants * Last reply from: [Madison Swain-Bowden](https://wordpress.org/support/users/aetherunbound/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/erro-json/#post-14922230) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics