Title: erratic admin log-in
Last modified: August 21, 2016

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# erratic admin log-in

 *  [Matthew913](https://wordpress.org/support/users/matthew913/)
 * (@matthew913)
 * [12 years ago](https://wordpress.org/support/topic/erratic-admin-log-in/)
 * I upgraded to version 4.2.4 and have encountered log-in problems that appear 
   to be coming from the upgrade in iThemes Security.
 * It began yesterday when trying to log-in to my dashboard (back end) from my desktop
   computer, which was the first (or perhaps 2nd, which you will understand in a
   moment) log-in attempt AFTER the upgrade.
 * The splash page showed up for WP login as usual but after entering my credentials
   the web page continued in an attempt to load and after a minute or so, the page
   returned a 443 server error.
 * I called my hosting provider and explained the problem. They assured me that 
   the problem wasn’t on the server end. I decided to attempt to log-in via my cell
   phone, which was Verizon 4G and not Wi-Fi. I was able to log-on as usual with
   no problem whatsoever.
 * Later last night I tried to log-on from my laptop computer, which was connected
   to the network via my router and was able to do so without any problem. This 
   led me to ASSUME that the problem must have been with my desktop computer. I 
   shut down my desktop before retiring to bed and logged off of my laptop.
 * This morning, I made an attempt to log on from my desktop, only to be faced with
   the same dilemma. This time, however, I opened my regular website in another 
   tab while the long wait to load the back end continued.
 * Much to my surprise, the home page opened in the new tab and it was complete 
   with the Word Press navigation bar, but all attempts to access any of the links
   resulted in a long wait that eventually timed out with the same error. I did 
   it again; only this time I selected the log-out button and was successfully logged
   out (even though I hadn’t been officially logged in yet).
 * I tried again to log on via my cell phone and THIS time I encountered the same
   exact problem, including opening my website in a new tab and getting the WP Nav
   bar.
 * I began to think that the problem was in the access portion of the iThemes script
   because I had been able to access the backend on two occasions using separate
   machines.
 * I went to work and decided to check my assumptions. In my attempt to log-on with
   my cell phone I had the same problem again. BUT, when I used Wi-Fi to connect
   to a router at work, I was able to log-on easily again.
 * I tried removing the ip addresses in the white list in the hopes that the problem
   was in the white list. My cell phone had been registered automatically under 
   the “Don’t get locked out” heading in the dashboard. After logging out at work,
   I was hoping that the removal of my ip from the whitelist would allow access.
   I WAS WRONG.
 *  After returning home, I can NOT log-in on either my laptop, desktop or cell 
   phone. I’m willing to bet that I will be unable to log on tomorrow night at work
   using the same router and connections, which I used today.
 * It’ important to note that I don’t use the SSL function of iThemes Security. 
   I have another SSL program that ensures back end SSL functioning which hasn’t
   EVER been a problem since using Better WP Security and the newly developed iThemes
   that has replaced it.
 * This should provide adequate information. Please note that I DO NOT want to replace
   my database with a previous one, because my Database backup program, which is
   also a separate item has back ups that PRECEDE a tremendous amount of work I 
   did to upgrade my site.
 * You can visit my website at [http://matthewpetti.com](http://matthewpetti.com).
 * Please let me know if there is something I can do to restore this to proper working
   order. MY next attempt will be to find another method of accessing the site and
   turning off iThemes Security in the hopes of restoring it to normal. If that 
   works and you have no solution, I will have to eliminate it from my list of plug-
   ins.
 * I know this is quite lengthy, but the more information you have, the better it
   will be to solve the problem. Please get back to me with any information you 
   might have.
 * Thanks very much.
 * This morning
 * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/)

The topic ‘erratic admin log-in’ is closed to new replies.

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## Tags

 * [log-in failure](https://wordpress.org/support/topic-tag/log-in-failure/)

 * 0 replies
 * 1 participant
 * Last reply from: [Matthew913](https://wordpress.org/support/users/matthew913/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/erratic-admin-log-in/)
 * Status: not resolved