Support » Plugin: WP Support Plus Responsive Ticket System » ERR_TOO_MANY_REDIRECTS in login

  • Hello,

    We have a problem with the access to the plugin frontend panel when the user is not logged in. When a user try to access to the default url of the plugin in the frontend, it redirects to the login screen (by adding “redirect_to” parameter in the url) and this is OK, but then this page in turn redirects again to the frontend default URL of the plugin and an infinite loop is formed. At the end the browser shows an “ERR_TOO_MANY_REDIRECTS” error.

    We have checked the cookies, the permalinks, the htaccess file, the plugin options… We also checked that there was not a compatibility problem with another plugin … but nothing has solved the problem.

    How can we fix this error?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello, we have the same issue, so I can assume that is coming from some plugin errors. Please fix as soon. Thanks

    We are also having the same problem. This is a critcal issue for us as well as all the clients. Is there a plan to fix or should we move to a new product? This last comment is over 3 weeks old with no reply.

    We are also having the same issue. Do you have any solution ?

    Hello,

    We strongly recommend you to use SupportCandy now.
    SupportCandy is our new product designed from scratch eyeing future development environments to suit customization & Integrations. Changed UI is very simple to use and customize things easily. SupportCandy is ajax based system. It is fast and responsive. We are doing feature development in SupportCandy. Whereas Support Plus will be maintained for old users. There are add-ons like SLA, Reports, schedule tickets, Satisfaction survey, etc add-ons are added in SupportCandy which are not present in Support Plus.
    You can transfer all your settings from Support Plus to SupportCandy easily. The instructions given on this page will help in order to import WP Support Plus tickets and settings.

    We decided to switch to Support Candy also found a solution for WP Support Plus. We have changed our support page link like following link.

    http://mydomainname.com/mysupportpage/?redirect_to=http

    or you can delete the entire address after redirect_to=http on your redirect page and find your ticket page link.Thanks.

    Hi, does import work to anyone? See here: https://supportcandy.net/knowledgebase/wp-support-plus-import/

    Hello @doktorpj,

    Are you facing any issue in import? Please create a ticket on our support page. One of our support agents will help you with this.

    GalussoThemes

    (@galussothemes)

    @cemalicem

    We decided to switch to Support Candy also found a solution for WP Support Plus. We have changed our support page link like following link.

    http://mydomainname.com/mysupportpage/?redirect_to=http

    or you can delete the entire address after redirect_to=http on your redirect page and find your ticket page link.Thanks.

    Can you let me know details issue? I have same issue and don’t know how to edit.

Viewing 8 replies - 1 through 8 (of 8 total)
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