Title: ERR_EMPTY_RESPONSE when Exporting to Excel
Last modified: November 1, 2018

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# ERR_EMPTY_RESPONSE when Exporting to Excel

 *  [wmvidal](https://wordpress.org/support/users/wmvidal/)
 * (@wmvidal)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/err_empty_response-when-exporting-to-excel/)
 * I used to use the Export to Excel every day, but after plugin update the function
   is not working anymore.
 * I am getting the ERR_EMPTY_RESPONSE after waiting a lot of time.
 * Can you help me?
 * Thanks!
 * Wallace

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/err_empty_response-when-exporting-to-excel/#post-10838557)
 * Hi wmvidal,
 * The “ERR_EMPTY_RESPONSE” could be due to unstable network connection, it could
   be from your computer or from the server’s end. There are a few troubleshooting
   steps that you could do. Firstly, could you try switching to a different browser
   and see if you still get the same error.
    As mentioned above it could be due 
   to bad network at your computer’s end, to reset your network connections you 
   could enter the following commands one by one in command prompt and see if this
   fixes the issue:
 *     ```
       ipconfig /release
       ipconfig /flushdns
       ipconfig /renew
       netsh winsock reset
       ```
   
 * You could also contact your website’s hosting provider and ask them to look in
   the server logs to see if there’s anything there that can answer this.
 *  Thread Starter [wmvidal](https://wordpress.org/support/users/wmvidal/)
 * (@wmvidal)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/err_empty_response-when-exporting-to-excel/#post-10838770)
 * Hello!
 * I have tried using Chrome and Firefox in two computers, the problem continues
   happening.
    We have about 2400 rows in the database, I belive this error is related
   to the rows number in the orders table.
 * I made a test modifing the query that loads orders data in the EWD_OTP_Export_To_Excel.
   php file. After ajusting the query to load less rows from the table, I was able
   to “solve” the problem. (I know Its a workaround).
 * There are any adjustment that could be made on the server to solve this problem?
 * Thank you!
 * Wallace
 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/err_empty_response-when-exporting-to-excel/#post-10842522)
 * Hi wmvidal,
 * That seems like the memory allocated to WordPress, PHP server or the SQL database
   is getting exhausting which results in no response being sent from the server(
   as evident from getting a response if you choose to reduce the SQL queries). 
   You could start by looking at the server logs to check if that’s the issue. If
   this is due to the memory exhaustion issue, you could increase the memory allocated
   to PHP and to the SQL database. You may contact your website host to set the 
   max memory for the PHP/SQL server,and for the WordPress memory, you could edit
   the wp-config.php file and change the amount of memory allocated to WordPress:
 *     ```
       define( 'WP_MAX_MEMORY_LIMIT', '256M' );
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/err_empty_response-when-exporting-to-excel/#post-10842522)
 * Status: not resolved