Support » Plugin: Accessibility by UserWay » Err – wp_userway doesnt exist

  • Resolved tbvdg

    (@tbvdg)


    Hi,

    Recent update now causes this error on all of our clients sites that I’ve checked so far. Was working fine before, I don’t really want to uninstall and re-setup the plugin on 500+ sites if I don’t have to. Any advice would be appreciated.

    WordPress database error: [Table ‘database.wp_userway’ doesn’t exist]
    SELECT * FROM wp_userway LIMIT 0, 1

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author UserWay

    (@userwayorg)

    Hello,

    Thanks for connecting with UserWay.

    Can you please provide us with more information, where does this error occur? During installation, activation, also, can you list a few websites where you encounter this error?

    Please send all relevant information to support@userway.org so we can further investigate.

    Thanks,
    UserWay Support.

    It might not be the update. I’ve been getting this for the last couple of weeks:
    [08-Oct-2021 23:21:38 UTC] WordPress database error Table ‘u315175419_unale.wp_userway’ doesn’t exist for query SELECT * FROM wp_userway LIMIT 0, 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/generatepress/archive.php’), get_footer, locate_template, load_template, require_once(‘/themes/generatepress/footer.php’), wp_footer, do_action(‘wp_footer’), WP_Hook->do_action, WP_Hook->apply_filters, usw_addplugin_footer_notice

    I’m still using V2.3.3. This would be about the time 2.4.0 became available but haven’t updated yet.

    Plugin Author UserWay

    (@userwayorg)

    @tbvdg @mikediggins The recent updates to the plugin should have resolved this issue now. Please update the plugins and let us know if you are still having this occur.

    Thanks,
    UserWay Support

    • This reply was modified 6 months ago by UserWay.
    Mike Diggins

    (@mikediggins)

    Thank you – I can confirm the messages stopped after installing the update.

    Plugin Author UserWay

    (@userwayorg)

    @mikediggins Thanks for confirming! Please consider leaving a review here: https://wordpress.org/plugins/userway-accessibility-widget/#reviews. It would make our day!

Viewing 5 replies - 1 through 5 (of 5 total)
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