ERASING CUSTOMER ACCOUNTS (New European privacy laws)

Resolved missmiss
(@missmiss)

2 years, 8 months ago

Hello, I need to erase all customer accounts before 25th may as now they will have to check a checkbox before registering as they accept the privacy policy.
Can I erase customer accounts without erasing the orders they made?
I tried with 1 and I erase the customer and then search for the name in the orders page search bar but nothing appears.
Is it possible to put a checkbox for the privacy policy in checkout and registering? All European countries need to update all this stuff before 25th may.
Any help with this concerns? Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

terrytsang
(@terrytsang)

2 years, 8 months ago

Hi @missmiss, WooCommerce team is working on an GDPR core updates for v3.4. you may read more on a note by Mike Jolley on 10 Apr 2018.

Hannah wrote a quite details getting started guide too: https://woocommerce.com/2017/12/gdpr-compliance-woocommerce/

missmiss
(@missmiss)

2 years, 8 months ago

Thnak you but we have 12 days, no updates, Can I erase customer accounts without erasing the orders they made?

terrytsang
(@terrytsang)

2 years, 8 months ago

The Order Data panel lets you modify the order, including change which user the order is assigned to. you may change to admin or dummy customer username before delete real customers.

https://docs.woocommerce.com/document/managing-orders/#section-4

Plugin Support dougaitken
(@dougaitken)

Automattic Happiness Engineer

2 years, 8 months ago

Hey @missmiss

Can I ask why you need to delete all your customer accounts? What is the thought process behind that? Are you continuing with the site?
Would returning customers have to reregister a new account?

Thanks,

missmiss
(@missmiss)

2 years, 8 months ago

the thing is i cannot keep any users information if they didnt accept the new privacy policy and i must have a log/keep the data of their acceptance. This thing is getting complicated in europe, and I dont see any other way to do it just erase and that the register again accepting the provacy police and i must have a log of that acceptation. So what should I do? Can I delete users and still have their orders or whats better?

Plugin Support Hannah S.
(@fernashes)

Automattic Happiness Engineer

2 years, 8 months ago

Hey there!

If you delete the customers, identifying information will still be saved in the orders. Here’s some more background information on this:
https://github.com/woocommerce/woocommerce/issues/645

You may need to consult a lawyer for your specific situation, but here’s some general information on keeping customer information from before GDPR goes into effect:
https://www.tozers.co.uk/will-gdpr-require-new-consent-existing-customers/

Plugin Support Hannah S.
(@fernashes)

Automattic Happiness Engineer

2 years, 7 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.