• it won’t let access “Dashboard” nor will it let me disable “under construction” mode. On my desktop which I have saved to favorites (which should pop up with the wordpress login asking for my user & password) but now looks to be permanently logged in while all my data plug-ins etc. are gone.

    Only the words “Dashboard” “Jetpack” and “profile” read on the left default sidebar [Jetpack is how I contacted “you”] And when I go to “visit site” in the top left corner, it shows under construction mode as if I don’t own the site {not whitelisted as usually to see my site}

    I spent a lot of money for my specific membership/add-on/plug-ins etc. and its basically saying/acting as if I didn’t spend a dime; so even if all my work is erased I can’t do anything to replace it. I’m still looking for ways to “fix” but if ya can’t do anything about either, I gonna have to get my money back. How does something like this happen; how many cases of something like this happened?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support mansurahamed

    (@mansurahamed)

    Hi @jim21slim,

    Please submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the wordpress.org website.

    Submitting a ticket via our website will guarantee a much faster response as we only answer questions on this forum after we have taken care of our paying customers.

    To submit a ticket, please login to our website using the email used on checkout and go to this page:https://ultimatemember.com/support/ticket/

    Regards.

Viewing 1 replies (of 1 total)
  • The topic ‘Erased data’ is closed to new replies.